Welcome!

Microsoft Cloud Authors: Pat Romanski, Elizabeth White, Liz McMillan, Mihai Corbuleac, David Bermingham

News Feed Item

CRM Magazine Presents Its 2014 Market Awards at the CRM Evolution Conference

CRM magazine announced the recipients of its 2014 CRM Market Awards in its August 2014 issue. The 13th annual CRM Market Awards honor the vendors, consultants, and client companies focused on enhancing customer experiences and relationships through the sophisticated integration of people, processes, and technologies.

In total, 36 vendors are recognized in this year’s CRM Market Leader Awards across 10 industry categories. Each category recognizes one Market Winner, denoting the company receiving the highest score compared with its peers; four Market Leaders; and a “One to Watch.” Additionally, CRM magazine honored five Influential Leaders, six Rising Stars, and four CRM Elite implementation awards.

The CRM Market Awards are given to recognize individuals and companies that have performed at the highest level, shaping the industry and pushing it forward.

CRM magazine is happy to recognize excellence in customer relationship efforts in our 2014 CRM Market Awards. These companies and individuals are bringing customer experiences to new heights by streamlining business processes, maximizing profitability, and providing more value to customers,” said David Myron, CRM magazine’s editorial director.

Recipients of the CRM Market Leader Awards were determined through an extensive process and proprietary rating formula that polls industry analysts for product and functionality assessments, company direction, and customer satisfaction. Product and services costs and financial and corporate information are also factored into overall scores.

Recipients of the 2014 CRM Market Leader Awards are listed below in their respective categories:

Enterprise Suite CRM

  • Winner: Salesforce.com
  • Leaders: Microsoft, Oracle, SAP, SugarCRM
  • One to Watch: BPMonline

Midmarket Suite CRM

  • Winner: Microsoft
  • Leaders: NetSuite, Oracle, Salesforce.com, SugarCRM
  • One to Watch: BPMonline

Small Business Suite CRM

  • Winner: Microsoft
  • Leaders: InfusionSoft, Salesforce.com, SugarCRM, Zoho
  • One to Watch: NetSuite

Sales Force Automation

  • Winner: Salesforce.com
  • Leaders: BPMonline, Microsoft, Oracle, Zoho
  • One to Watch: SugarCRM

Incentive Management

  • Winner: IBM (Varicent)
  • Leaders: Callidus Software, NICE Systems, Synygy, Xactly
  • One to Watch: VUE Software

Marketing Solutions

  • Winner: Salesforce.com
  • Leaders: Adobe, Marketo, Silverpop, Teradata
  • One to Watch: Oracle

Business Intelligence

  • Winner: IBM
  • Leaders: Oracle, SAP, SAS Institute, Teradata
  • One to Watch: Qliktech

Data Quality

  • Winner: Informatica
  • Leaders: IBM, Pitney Bowes, SAS Institute, Trillium Software
  • One to Watch: SAP

Open-Source CRM

  • Winner: SugarCRM
  • Leaders: Agile CRM, SplendidCRM, vTiger, Xtuple
  • One to Watch: CiviCRM

Consultancies

  • Winner: Hitachi Consulting
  • Leaders: Appirio, Cognizant, Deloitte, IBM Global Business Services
  • Ones to Watch: Capgemini and Cloud Sherpas

The magazine named five members of the CRM community as 2014 Influential Leaders:

  • Satya Nadella, CEO, Microsoft;
  • Chet Kanojia CEO, Aereo.com;
  • Marissa Mayer, CEO, Yahoo
  • Jack Ma, Founder, Alibaba
  • Ray Wang, Principal Analyst, Founder, and Chairman, Constellation Research

CRM magazine also named six Rising Stars for the year:

  • Newly expanded marketing solutions provider Adobe;
  • AgileOne, a predictive analytics provider for marketing;
  • Enterprise productivity solutions provider Cirruspath;
  • Visual analytics provider Curalate;
  • B2B marketing provider Demandbase; and
  • Savo, a provider of sales enablement and productivity solutions.

Lastly, CRM magazine named four customer implementations as winners of its CRM Elite Award:

  • BikeBerry, a Retention Science deployment;
  • RedGlaze Group, a SugarCRM implementation;
  • SeatGeek, a URX deployment; and
  • Sony Computer Entertainment America, a Salesforce.com deployment.

The 2014 CRM Market Awards will be presented to award recipients on August 18, 2014, during the opening reception at the CRM Evolution conference, held at the Marriott Marquis in New York. An expanded version of the results have been published in the August 2014 issue of CRM magazine—available in print and in digital NXTBook format. The awards package is also available online, at http://www.destinationCRM.com.

About CRM Magazine

CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, and customer service strategies. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit www.destinationCRM.com. The monthly magazine and the destinationCRM.com Web site are properties of CRM Media, a division of Information Today, Inc.

About CRM Evolution

CRM Evolution is a premier conference and exposition (www.crmevolution.com) showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants, and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, strategies, innovations, and services and solutions from the world's leading companies. CRM Evolution, destinationCRM.com, and CRM magazine are properties of CRM Media, a division of Information Today, Inc.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
IoT offers a value of almost $4 trillion to the manufacturing industry through platforms that can improve margins, optimize operations & drive high performance work teams. By using IoT technologies as a foundation, manufacturing customers are integrating worker safety with manufacturing systems, driving deep collaboration and utilizing analytics to exponentially increased per-unit margins. However, as Benoit Lheureux, the VP for Research at Gartner points out, “IoT project implementers often ...
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source tec...
The idea of comparing data in motion (at the sensor level) to data at rest (in a Big Data server warehouse) with predictive analytics in the cloud is very appealing to the industrial IoT sector. The problem Big Data vendors have, however, is access to that data in motion at the sensor location. In his session at @ThingsExpo, Scott Allen, CMO of FreeWave, discussed how as IoT is increasingly adopted by industrial markets, there is going to be an increased demand for sensor data from the outermos...
CenturyLink has announced that application server solutions from GENBAND are now available as part of CenturyLink’s Networx contracts. The General Services Administration (GSA)’s Networx program includes the largest telecommunications contract vehicles ever awarded by the federal government. CenturyLink recently secured an extension through spring 2020 of its offerings available to federal government agencies via GSA’s Networx Universal and Enterprise contracts. GENBAND’s EXPERiUS™ Application...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
"delaPlex is a software development company. We do team-based outsourcing development," explained Mark Rivers, COO and Co-founder of delaPlex Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
"We work in the area of Big Data analytics and Big Data analytics is a very crowded space - you have Hadoop, ETL, warehousing, visualization and there's a lot of effort trying to get these tools to talk to each other," explained Mukund Deshpande, head of the Analytics practice at Accelerite, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2016' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited t...
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, provided an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profession...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
Presidio has received the 2015 EMC Partner Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Partner Services Quality (PSQ) program. Presidio was also honored as the 2015 EMC Americas Marketing Excellence Partner of the Year and 2015 Mid-Market East Partner of the Year. The EMC PSQ program is a project-specific survey program designed for partners with Service Partner designations to solicit customer feedbac...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...