|By Marketwired .||
|August 5, 2014 05:04 PM EDT||
MONTREAL, QC--(Marketwired - August 05, 2014) - e-SignLive™ by Silanis, the e-signature choice for business, has been named a Leader for the third successive time in the enterprise software user review site G2 Crowd's Grid™ for e-Signature, Summer 2014. As in previous reports, e-SignLive by Silanis earned the highest customer satisfaction and Net Promoter Score (NPS).
Leading in customer satisfaction and feature comparison above others in the Leader category, the fact that e-SignLive by Silanis' NPS of 84 also leads the group by such a wide margin reflects the company's strong focus on delivering excellent customer service and providing the best user experience.
"We're humbled and appreciative that our customers have recognized our never ending goal to deliver the 'best experience ever,'" said Silanis Technology CEO and co-founder Tommy Petrogiannis. "It takes a lot of hard work by our dedicated team members to continuously provide the best, flexible e-signature solution that is easily integrated, delivers the strongest evidence and compliance in a flexible way to meet our customers' needs now and into the future."
While 212 reviewers rating e-SignLive by Silanis 4.7 out of 5 stars, customers in financial services, banking and insurance liked Silanis' intuitive user interface and flexibility, mobile functionality, and specifically called out the company's helpful customer support team. e-SignLive by Silanis was also recognized as the only e-signature solution that enables both cloud and on-premise deployment.
The only Leader to once again earn top marks across multiple categories, e-SignLive by Silanis received the following scores:
- 99 percent of users rated e-SignLive by Silanis 4 or 5 stars (averaging 4.7 out of 5 stars);
- 94 percent of customers would recommend e-SignLive by Silanis to peers;
- 98 percent believe e-SignLive by Silanis is heading in the right direction.
"Electronic signature has become a standard part of the business process across many industries," said Tim Handorf, co-founder and president of G2 Crowd. "While e-signature software users report high levels of satisfaction, customers that posted e-SignLive by Silanis reviews secured the company its top customer satisfaction ranking and Leader designation."
In their G2 Crowd reviews, one customer shared that e-SignLive was, "Simple to use, easy to implement, user friendly, great support by the vendor, easy to extend across LOBs…" while another raved, "We are now able to sign documents on the go and speed up our day to day activities. This makes us more productive in the long run!"
A customer from the banking industry added: "This solution has enabled us to cut the cost of couriers, increase security and eliminate documents with missed signatures…without the need to print and scan, reducing administration. The time it takes to turn around loan documents is reduced to minutes rather than possibly days."
Silanis is offering those interested in comparing electronic signature vendors a complimentary download of the G2 Crowd Grid for e-Signature report -- please visit http://www.silanis.com/resource-center/g2-crowds-electronic-signature-software-rankings to download. You can also view all e-SignLive by Silanis reviews on the G2 Crowd website.
About Silanis Technology
Businesses of all sizes choose Silanis Technology when e-signatures matter. With more than 600 million documents processed every year, e-SignLive™ is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust e-SignLive as their platform to make business digital. On premise or in the cloud, e-SignLive delivers the best customer experience while improving legal and regulatory compliance. Learn more: www.silanis.com, Twitter, LinkedIn, Facebook and Google+.
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