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T-Mobile US Reports Second Quarter 2014 Results, Fastest Growth, Fastest Network and Best Customer Service in the Industry

T-Mobile US, Inc. (NYSE: TMUS):

Second Quarter 2014 Highlights:

  • Led the industry with total revenue growth of 8.0% year-over-year on a pro forma combined basis
  • Led the industry with service revenue growth of 7.1% year-over-year on a pro forma combined basis
  • Adjusted EBITDA of $1.45 billion, leading the industry with 33.4% growth quarter-over-quarter
  • Total net customer additions of 1.5 million, fifth consecutive quarter with over 1 million total net customer additions
  • Led the industry with branded postpaid phone net adds of 579,000 and branded prepaid net adds of 102,000
  • Tablets drove record mobile broadband net additions of 329,000, up by a factor of five versus the prior quarter
  • Continued record low branded postpaid phone churn of 1.5%, flat year-over-year and sequentially
  • America’s Fastest Nationwide 4G LTE network, now covering more than 233 million people in 325 metro areas
  • Today announced that T-Mobile now has nationwide VoLTE coverage
  • T-Mobile and MetroPCS brands ranked highest in J.D. Power Wireless Customer Care Study

T-Mobile US, Inc. (NYSE: TMUS) today reported second quarter 2014 earnings which demonstrated continued customer momentum and strong financial results. The Company surpassed the 50 million customer milestone in the quarter and again led the industry in branded postpaid phone net customer additions. T-Mobile continued to expand and extend the Un-carrier strategy in the quarter, launching both Un-carrier 5.0: Test Drive and Un-carrier 6.0: Music Freedom to address additional consumer pain points and deliver new value to customers. In addition, both T-Mobile and MetroPCS have been awarded the highest ranking in customer service by J.D. Power and Associates. This operational focus translated into financial strength in the second quarter with the Company recording industry-leading growth in total and service revenues and Adjusted EBITDA.

T-Mobile reported 1.5 million total net customer additions with over 1.0 million total branded net customer additions for the quarter, including branded postpaid net additions of 908,000 and branded prepaid net additions of 102,000. The strong branded postpaid net addition performance resulted from continued momentum in gross additions, which were up 30% year-over-year, and ongoing stability in branded postpaid phone churn, which was 1.5% in the quarter, flat quarter-over-quarter and year-over-year.

“We have completely reversed T-Mobile’s trajectory and started a revolution that is changing the rules in wireless,” said John Legere, President and CEO of T-Mobile. “Now -- with more than 50 million customers, 1.5 million customers added this quarter and 5 quarters in a row of over 1 million net new customers -- we are proud to be the fastest growing wireless company in America, with the fastest 4G LTE network and, just this morning, recognized for having the best Customer Service nationwide.”

Un-Carrier Delivering Results

Since launching Un-carrier in 2013, T-Mobile has transformed the wireless industry with innovations such as No Annual Service Contracts, equipment installment plans, the JUMP! device upgrade program, free international data roaming, and lifetime free data allowances for tablets. Earlier this year, the Company launched “Contract Freedom,” which reimburses Early Termination Fees (ETFs) for individuals and families who make the switch to T-Mobile. In the second quarter of 2014, the Company again expanded the Un-carrier portfolio with:

  • Un-carrier 5.0: “T-Mobile Test Drive,” a new program that invites consumers to try the T-Mobile network and an Apple iPhone 5s device for 7 days for free.
  • Un-carrier 6.0: “Music Freedom,” a new offer from T-Mobile which allows Simple Choice customers to stream music from the most popular music services without the data usage counting against their 4G data allotments.

Best Customer Care Performance

On July 31, 2014, J.D. Power recognized T-Mobile for its leadership in Customer Care Performance with both the T-Mobile and MetroPCS brands achieving the highest ranking. T-Mobile reclaimed the top spot and has been awarded the highest ranking among the four major US wireless carriers in the J.D. Power 2014 Wireless Customer Care Full-Service StudySM – Volume 2 and the 2014 Wireless Customer Care Non-Contract Study Volume 2. The MetroPCS brand received the highest ranking among non-contract providers in the study for the fourth consecutive time. The results reinforce T-Mobile’s track record as an organization with a strong focus and commitment to providing an outstanding customer experience whether you call in, come in to the stores, or access online.

Operational and Financial Highlights for the Second Quarter of 2014

T-Mobile continues to deliver strong customer growth and ended the second quarter of 2014 with approximately 50.5 million customers, an increase of 1.5 million total customers from the end of the first quarter of 2014. With over 1.0 million branded net customer additions in the quarter, the Company significantly grew its branded customer base and continued the strong momentum seen over the previous four quarters. Branded postpaid net customer additions were 908,000, including 579,000 phone net additions and 329,000 mobile broadband net additions, mostly tablets. These results reflect continued record low branded postpaid phone churn of approximately 1.5% for the second quarter, which was flat versus the first quarter of 2014 and the second quarter of 2013.

T-Mobile’s branded prepaid business led the industry with 102,000 branded prepaid net customer additions in the second quarter of 2014, which was down 363,000 versus the seasonally strong first quarter of 2014, but up when compared to a loss of 87,000 net additions in the second quarter of 2013 on a pro forma combined basis.

As part of the ongoing movement towards simplifying the business, the Company continued to drive the penetration of Simple Choice plans within its base. The portion of branded postpaid customers on Simple Choice plans was 80% at the end of the second quarter of 2014, up from 75% at the end of the first quarter of 2014. By the end of the year, the penetration of Simple Choice plans in the branded postpaid base is projected to be between 85% and 90%.

Consistent with industry trends, customers continued to migrate to smartphones. T-Mobile’s total smartphone sales, including sales to branded postpaid and prepaid customers, were 6.2 million units in the second quarter of 2014, equivalent to 93% of all phone units sold. This represents a penetration of 83% of the total branded phone customer base at the end of the second quarter of 2014.

In addition to strong customer growth, T-Mobile delivered strong financial results. In the second quarter 2014, T-Mobile produced the fastest revenue growth in the industry in both total and service revenues. The Company grew total revenues in the second quarter of 2014 by 15.4% year-over-year due not only to growth in equipment sales and the inclusion of MetroPCS results for the full quarter but also an increasing contribution from service revenues. On a pro forma combined basis, total revenues led the industry for the second quarter of 2014 with 8.0% growth compared to the second quarter of 2013 due to growth in service revenues and higher equipment sales. On a sequential basis, total revenues increased by 4.5%.

T-Mobile also reported the industry-leading service revenue growth. The Company’s service revenues have grown in each of the last five quarters on a sequential basis. Service revenues for the second quarter of 2014 grew by 15.3% year-over-year primarily due to growth in branded postpaid service revenues as well as the inclusion of MetroPCS results for the full quarter. T-Mobile’s service revenues increased by 2.8% quarter-over-quarter, primarily due to growth of the Company’s customer base which was offset in part by increased adoption of Simple Choice plans. Service revenues for the second quarter of 2014 increased 7.1% compared to the second quarter of 2013 on a pro forma combined basis. This represents an acceleration compared to the first quarter of 2014 when service revenues increased by 4.5% year-over-year on a pro forma combined basis, and marks the second consecutive quarter of year-over-year service revenue growth as well as the best percentage growth rate among the Big 4 US wireless carriers. Additionally, service revenues in the second quarter were impacted by the following non-recurring factors: a reduction in certain regulatory surcharges and a revenue adjustment for expected customer refunds on premium SMS charges, which collectively reduced service revenues by $43 million.

Branded postpaid phone average revenue per user (ARPU) decreased sequentially by 2.3% to $49.32 due to the continued growth of Simple Choice plans as well as the non-recurring impact of a reduction in certain regulatory surcharges and a revenue adjustment for expected customer refunds on premium SMS charges. Adjusting for these non-recurring items, branded postpaid phone ARPU would have declined by $0.55 or 1.1% sequentially to $49.93. Branded postpaid Average Billings per User (ABPU), which consists of branded postpaid service revenues plus EIP billings divided by the average branded postpaid customers in the period, was $59.79 in the second quarter of 2014, up 1.8% compared to the second quarter of 2013 and up 0.4% compared to the first quarter of 2014. Branded prepaid ARPU for the second quarter of 2014 increased by 3.0% to $37.16 compared to the first quarter of 2014.

Adjusted EBITDA for the second quarter of 2014 was $1.45 billion, leading the industry with 33.4% growth from the first quarter of 2014, and a 14.7% increase from the second quarter of 2013 on a pro forma combined basis. The increase in Adjusted EBITDA reflected ongoing cost improvements amidst continued strong customer growth. Adjusted EBITDA margin was 26% compared to 20% in the first quarter of 2014.

During the second quarter of 2014, the quality of T-Mobile’s customer base and receivables portfolio continued to be positively impacted by the ongoing success of the Company’s Un-carrier strategy. 53% of EIP receivables were classified as Prime at the end of the second quarter of 2014. The prime mix for branded postpaid gross adds improved 9 percentage points year-over-year.

Network Expansion and Capital Expenditures

The Company’s network expansion is continuing at an accelerated pace. T-Mobile’s 4G LTE network – America’s Fastest – now covers more than 233 million people in 325 metro areas and the Company is rapidly deploying Wideband LTE while at the same time rolling out its 700 MHz A-Block spectrum beginning this current quarter. In addition, the Company was first to launch VoLTE (voice over LTE) and first to achieve nationwide VoLTE coverage as of today, covering more than 200 million people. The improvements to increase speed, capacity, and coverage across the T-Mobile network footprint are rapid and ongoing.

Cash capital expenditures reflect T-Mobile’s continued investment in network modernization and 4G LTE deployment. In the second quarter of 2014, cash capital expenditures were $940 million, down slightly from $947 million in the first quarter of 2014 and down from $1.1 billion on a pro forma combined basis in the second quarter of 2013.

MetroPCS Combination

T-Mobile continued to make rapid progress on the expansion and integration of MetroPCS. As of June 30, 2014, MetroPCS was in 45 markets, approaching 10,000 distribution points in total, including over 3,100 distribution points in the 30 expansion markets launched in 2013.

The Company began selling T-Mobile-compatible devices to MetroPCS customers in the second quarter of 2013 and has already transitioned approximately two thirds of MetroPCS customers to the T-Mobile network. Approximately 60% of the MetroPCS spectrum has been re-farmed and integrated into the T-Mobile network at the end of the second quarter of 2014.

On July 7, 2014, T-Mobile shut down the CDMA portions of the MetroPCS networks in Boston, Hartford, and Las Vegas. Further shutdowns of the CDMA portions of MetroPCS networks, including in Philadelphia, are planned during the second half of 2014 – all while ensuring a seamless transition for its customers. Total one-time shutdown costs are expected to be between $250 million and $300 million in 2014. The network shutdowns will facilitate the realization of the network synergies associated with the business combination of T-Mobile and MetroPCS.

2014 Outlook Guidance

T-Mobile expects to drive further momentum while continuing to invest in profitable growth. With the success of its Simple Choice plans and the continued evolution of the Un-carrier strategy, branded postpaid net additions for 2014 are now expected to be between 3.0 and 3.5 million, up from the prior guidance of 2.8 to 3.3 million.

For the full year of 2014, T-Mobile expects Adjusted EBITDA to be in the range of $5.6 to $5.8 billion, which is unchanged from the earlier range despite the increase in customer growth guidance.

Cash capital expenditures are expected to be in the range of $4.3 to $4.6 billion, also unchanged.

With this growth and rate plan migrations, the penetration of Simple Choice plans in the branded postpaid base is projected to be between 85% and 90% by the end of 2014, again, unchanged from the earlier range.

Quarterly Financial Results

For more details on T-Mobile’s second quarter 2014 financial results, including its “Investor Quarterly” with detailed financial tables and the required non-GAAP reconciliations, please visit T-Mobile US, Inc.’s Investor Relations website at

For comparison purposes, pro forma combined measures presented in this release include the combined results of T-Mobile USA and MetroPCS to reflect the business combination for the relevant periods. See Investor Quarterly for further details.

About T-Mobile US, Inc.:

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company’s advanced nationwide 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 50.5 million wireless customers and provides products and services through approximately 70,000 total points of distribution. For more information, please visit

Q2 2014 Earnings Conference Call

T-Mobile US, Inc. will host a conference call to discuss its financial and operational results for the second quarter 2014 on Thursday, July 31, 2014, at 8:30 a.m. Eastern Time (ET).

T-Mobile Conference Call Information:
Call-in Numbers:     800-432-9830
International: 719-234-7318
Participant Passcode: 5703796

Please plan on accessing the conference call ten minutes prior to the scheduled start time. The conference call will be broadcast live via the Company’s Investor Relations website at

A replay of the conference call will be available for two weeks starting shortly after the call concludes and can be accessed by dialing 888-203-1112 (toll free) or 719-457-0820 (international). The passcode required to listen to the replay is 5703796.

Forward-Looking Statements

This news release includes “forward-looking statements” within the meaning of the U.S. federal securities laws. Any statements made herein that are not statements of historical fact, including statements about T-Mobile US, Inc.’s plans, outlook, beliefs, opinion, projections, guidance, strategy, integration of MetroPCS, expected network modernization and other advancements, are forward-looking statements. Generally, forward-looking statements may be identified by words such as “anticipate,” “expect,” “suggests,” “plan,” “project,” “believe,” “intend,” “estimates,” “targets,” “views,” “may,” “will,” “forecast,” and other similar expressions. The forward-looking statements speak only as of the date made, are based on current assumptions and expectations, and involve a number of risks and uncertainties. Important factors that could affect future results and cause those results to differ materially from those expressed in the forward-looking statements include, among others, the following: our ability to compete in the highly competitive U.S. wireless telecommunications industry; adverse conditions in the U.S. and international economies and markets; significant capital commitments and the capital expenditures required to effect our business plan; our ability to adapt to future changes in technology, enhance existing offerings, and introduce new offerings to address customers’ changing demands; changes in legal and regulatory requirements, including any change or increase in restrictions on our ability to operate our network; our ability to successfully maintain and improve our network, and the possibility of incurring additional costs in doing so; major equipment failures; severe weather conditions or other force majeure events; and other risks described in our filings with the Securities and Exchange Commission, including those described in our Annual Report on Form 10-K filed with the Securities and Exchange Commission on February 25, 2014. You should not place undue reliance on these forward-looking statements. We do not undertake to update forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

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