Welcome!

Microsoft Cloud Authors: Pat Romanski, Liz McMillan, Lori MacVittie, Elizabeth White, Yeshim Deniz

News Feed Item

Rethinking Service to Propel Singapore's Success as a Global Financial Hub

Industry Titans Gather at 6th Wee Cho Yaw Singapore-China Finance and Banking Forum to Discuss Feasibility of Service Benchmarks and Practicality of Principles and Integrity, Amidst Increasing Competition

SINGAPORE -- (Marketwired) -- 07/24/14 -- As banks compete to attract the growing segment of wealthy customers, leaders of Singapore's financial sector are gathering today at the 6th Wee Cho Yaw Singapore-China Finance and Banking Forum to examine solutions that will help address increasing customer demands and expectations of quality service.

Organised by the National University of Singapore (NUS) Business School's Centre for Asset Management Research and Investments (CAMRI), the Forum, themed 'Rethinking the Concept of Service in the Financial Services Industry', will be moderated by Professor Anthony Neoh, Dean's Visiting Professor at NUS Business School and former Chief Adviser to the China Securities Regulatory Commission.

The distinguished panel includes:

  • Ms Teo Swee Lian, Special Advisor, Managing Director's Office, Monetary Authority of Singapore;
  • Mr Piyush Gupta, Group CEO, DBS;
  • Mr Michael Zink, Head of ASEAN and Country Officer for Singapore, Citigroup;
  • Mr Eddie Khoo, Managing Director and Head, Group Personal Financial Services and Private Banking, UOB; and
  • Mr Robert Lagerwey, Vice President, Operations, Capella Hotel Group Asia

Mr Hsieh Fu Hua, Chairman of UOB, will deliver the opening remarks.

At the heart of the discussion is the issue of how to provide good service. The panel will be examining the feasibility of benchmarking service levels in the finance sector to the hospitality industry's, as well as whether the finance sector should radically re-think the concept of good service, given that an important function of financial services is information intermediation. Faced with the pressures of increasing competition, the panel will also debate on the responsibility of advisors to remain principled, and to provide financial counsel with integrity.

"A recent poll, which was reported in local media, indicated that companies have been placing much emphasis on customer experience management (CEM) as the services industry becomes an integral part of Asian economies. However, the survey also showed that within this region, Singapore had the biggest gap between customer expectations and the ability of businesses to provide the level of CEM technology support required to meet the demand," said Professor Joseph Cherian, Director of CAMRI, NUS Business School.

"As the number of banking clients and high net worth individuals in Singapore and this region continue to grow, good service will remain the heartbeat of the banking industry, and will be key to sustaining the health of banking sectors around the world. Singapore's government has indicated its commitment to developing the country's capabilities in ensuring the continued success of the financial sector. It is thus vital for financial institutions to place a strong emphasis on their services and, in this regard, there is plenty to learn from the hospitality industry," added Professor Cherian.

About NUS Business School: http://bschool.nus.edu.sg

Company logo
http://release.media-outreach.com/i/Download/1108

Contacts
Mr Christopher CHONG
Senior Manager, Media Relations
NUS Business School
Email: Email Contact

Ms Christel Goh
Senior Associate
Asia PR Werkz Pte Ltd
Email: Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
Chris Matthieu is the President & CEO of Computes, inc. He brings 30 years of experience in development and launches of disruptive technologies to create new market opportunities as well as enhance enterprise product portfolios with emerging technologies. His most recent venture was Octoblu, a cross-protocol Internet of Things (IoT) mesh network platform, acquired by Citrix. Prior to co-founding Octoblu, Chris was founder of Nodester, an open-source Node.JS PaaS which was acquired by AppFog and ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...