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Arvato en tête du classement « Carré Magique des BPO Finance et Comptabilité »

Arvato, partenaire d’externalisation des processus métier à l’échelle mondiale, a été classé en tête par Gartner, Inc. dans son rapport « Magic Quadrant des BPO Finance et Comptabilité ».1

Rainer Majcen, PDG de la F&C mondiale chez Arvato, est d’avis que ce positionnement de chef de file reflète la solidité et la croissance mondiale continue des services BPO F&C d’Arvato. Arvato combine une envergure importante à une approche collaborative et souple des partenariats conclus avec ses clients internationaux, notamment Microsoft, Google et Vodafone, ainsi qu’avec des organisations gouvernementales locales et centralisées.

Le rapport évalue les capacités commerciales de 20 prestataires différents sur tout le marché de l’externalisation des processus métier F&C. Il propose une analyse approfondie de leur positionnement concurrentiel en matière de services BPO F&C complets, en établissant le positionnement relatif des principaux acteurs du marché en fonction de divers critères, et en précisant les forces et les faiblesses de chacun des prestataires évalués.

Gartner a placé Arvato dans le « Carré des leaders », sur la base de deux critères d’évaluation : capacité de mise en œuvre et exhaustivité de la vision. Comme le précise le rapport, « les leaders font état de bonnes performances aujourd'hui, avec d’une part une vision claire de l’orientation du marché, et d’autre part un développement actif de compétences pour étayer leur position de chef de file sur le marché. Les acteurs des Services BPO F&C complets présents dans ce Carré partagent en général une compréhension poussée du marché ; ils ont une clientèle internationale, un vaste réseau mondial de centres de prestations de service, bien répartis et très fréquentés, prenant en charge plusieurs langues, un bon équilibre entre fourniture de services BPO F&C transactionnels et pointus, ainsi que des offres commerciales innovantes, bien communiquées et bien promues. Ils ont une compréhension poussée des besoins de leur clientèle et de la conjoncture du moment, et ils développent activement des compétences pour étayer leur position de chef de file sur le marché du BPO F&C dans de nombreuses régions. »

M. Rainer a déclaré : « Nous estimons que le classement de leader d’Arvato traduit notre capacité à fournir des programmes BPO F&C complexes à l’échelle mondiale, dans de multiples langues et sur de multiples sites. Nous pensons qu’il honore aussi notre approche visionnaire de la focalisation client, qui intègre des services sur toute la chaîne de valeur BPO pour aider nos clients à transformer leurs activités et leur offrir une véritable valeur ajoutée. »

Arvato est un partenaire d’externalisation des processus métier de confiance à l’échelle mondiale, possédant plus de 50 ans d’expérience dans le BPO. Parallèlement aux solutions CRM et SCM, le BPO F&C est l’un des secteurs qui connaît le développement le plus rapide pour Arvato. Réalisant un chiffre d'affaires de plus de 800 millions de dollars dans le BPO F&C, Arvato a plus de 7000 collaborateurs dédiés au BPO F&C et fournit actuellement des services F&C à partir de 47 sites en Irlande, en Espagne, en Allemagne, au Pérou, au Royaume-Uni, aux Philippines, à Singapour, en Argentine et aux États-Unis.

Pour consulter l’intégralité du rapport», rendez-vous sur le site : http://www.arvato.com/gartner-mq-bpo-fa/

- fin -

À propos du Magic Quadrant

1 Gartner, Inc. « Magic Quadrant for Finance and Accounting BPO», par Cathy Tornbohm, 28 mai 2014. Gartner ne cautionne aucun des fournisseurs, produits ou services présentés dans ses rapports d’études, et recommande aux entreprises de ne pas limiter leur choix aux fournisseurs les mieux classés. Les publications de Gartner reflètent ses opinions et ne doivent pas être considérées comme des faits établis. Gartner décline toute garantie expresse ou implicite relative à ces études, notamment les garanties de qualité marchande et d’adéquation à un usage particulier.

À propos d’Arvato

Arvato AG est un fournisseur international majeur de services qui vit de la technologie numérique et avec elle. Plus de 66.000 collaborateurs conçoivent et proposent des solutions intégrées innovantes pour les entreprises qui sont ses clientes dans le monde entier, couvrant divers processus métier sur les chaînes de services intégrés. Il s’agit notamment du marketing numérique, des services financiers, du CRM, du SCM et des services IT, ainsi que de tous les services liés à la création et à la distribution de matériaux imprimés, et aux supports de stockage numérique. Arvato AG est une filiale à 100% du Groupe Bertelsmann.

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