|By Tim Arthur||
|June 17, 2014 12:45 PM EDT||
Knowledge creation is a major source of value creation. And great companies -and their employees - know that continuous learning is a key to generating knowledge, and thus value. The agile mindset, particularly in development, is gaining popularity, with credit to a suite of powerful ideas and practices commonly known as the agile methodology - defined by Wikipedia as "software development methods based on iterative and incremental development."
Agile on Paper
In February 2001, a group of 17 software developers wrote the Agile Manifesto, the Magna Carta of the agile movement. At just 68 words, it was elegant, but at that point just words on paper. Early attempts to apply it came by adapting existing techniques such as lean manufacturing (adapted from Toyota's methodologies), Crystal, Scrum and XP (Extreme Programming). Admittedly, we were still learning. Buying into "agile" signaled your ideals were more lofty than grounded. Agile supporters were revolutionary, but agile was not.
Later that year, Ken Schwaber and Mike Beedle, two of the manifesto's signatories, published the watershed Agile Software Development With SCRUM. The authors noted how the Agile Manifesto could map to tangible business practices and showcased how they actually applied it. They described agile in a real-world setting, and the world hasn't been the same since. They moved SCRUM from abstract rugby imagery to concrete possibility.
We learned that agile is an approach for value generation - an approach for moving ideas from an early ideal to sustainable, real-world changes.
Most of all, we learned that agile concepts are valid.
Agile in Practice
Concepts are one thing, but successful application is quite another.
Let's look at the company where I work. SAS is the world's largest privately held software company, and we have been proponents of the agile mindset since the company's inception in 1976. SAS invests 25 percent of revenues back into R&D and regards itself as a learning company. We learn by listening; we learn by doing.
SAS first evaluated agile Scrum in 2007. Teams heard of early wins and wanted to apply agile in their own areas. Since then, SAS has formally trained thousands of personnel and invested in an infrastructure for its R&D portfolio. At SAS, agile is applied across the enterprise. It's used to manage small projects and very large projects encompassing hundreds of staff members. It's also used to bring a common approach to how SAS manages its products.
Agile is empirical - that is, we apply, learn and adapt. It is true for applying any one specific agile practice, and it is true for applying agile at scale over years. This leads to some questions: What did we learn? How did we adapt? Moreover, what cultural norms did we lean on to help garner such a strong embrace of agile and its benefits? Knowing the answers to these questions could help accelerate your own success story.
We Learned One Size Does Not Fit All
Agile books and blogs make it all sound so clean: Do A, then B, then C. Further, with so much positive press on agile development, it is tempting for any firm's executive or business controls team to mandate a one-size-fits-all approach.
Instead of mandating the same approach for everyone, we fostered a grass-roots movement. Concurrently, we used a senior executive as an advocate and recruited an operational agile champion to drive the rollout. It is important for the executive team to understand and expect agile from its teams, but not from a single template.
We adapted by creating the flexible SAS Agile Framework. It includes three integral parts: setup (training and coaching), defined practices, and an agile team self-assessment survey. The framework is helping us meet demands and energize teams with the freedom to envision and realize exciting opportunities.
Agile is applied differently in R&D, Pubs, IT, Professional Services, and other divisions in SAS. Practices are configured in the best way for the teams and markets they serve.
We Learned to Nurture the Movement
Bottom line: We watched and we listened. We nurtured our cultural norm of not accepting the status quo, and to keep a skeptical eye. More specifically, we worked hard to make sure teams weren't buying in just because of the buzz. It was important that they understood the business drivers of agile, planned time for training and startup, and applied the right agile practices in the right way for their project.
Just as with every team member, every team is different. When a team member became critical of certain agile practices for a team, we listened closely.
A Journey, Not a Destination
View agile as a journey: It takes a moment to learn, but a lifetime to master. Teams typically invest in group training, and then a small pilot. Agile is not unlike other practices where at first it's awkward, challenging and even slightly less productive. However, as a team becomes more comfortable, you'll typically hear people say they would never go back. We're all motivated by accomplishments, and agile creates the thriving state of productivity and morale we need to achieve them.
We Adapted Our Software Development Life Cycle (SDLC)
SAS is like other software development firms where the existence of an overarching software development life cycle is important. At SAS, agile holds ours together. It serves as the glue between all groups and ensures that products flow along an orderly and controlled path. Five years into agile at scale, we re-evaluated the process, then made it less linear and extended it to overlap even more than it already did. We halved the lifecycle size. We reduced the number of management checkpoints and cut back the number of required artifacts. Yet because of how agile overlays the entire process, it resulted in a better way for R&D.
We Adapted by Investing in Agile Coaches
Coaching can make a big difference, and not only in sports.
A common question asked with enterprises new to agile is: Who should play the role of the Scrum master? At SAS, this role fell to our project managers. We were fortunate. Publicly held firms find this challenging because of the required mechanisms and extra control systems their project managers must handle. Although SAS is a $3 billion dollar company, we're private and can operate unencumbered.
In our journey we noticed that teams fared better when they engaged with experienced agile veterans - they got up to speed faster. We looked closer and found by internal survey data that coaching has a positive correlation on all of intended benefits of Scrum. We now have a large team of trained coaches engaged with their own teams and others as well.
We Adapted by Tirelessly Encouraging Transparency
We also applied the agile philosophy of transparency about larger project risks and mitigations to being frank and open with individual team members. This helped create healthy, self-directed work teams.
For example, our teams openly discuss the agile self-assessment surveys. Teams independently record and then jointly discuss summary and detailed data scores and write-in comments. The discussion is useful for identifying two to three action items, but even more useful for helping teams build trust and maturity.
A word of caution, however: Be careful when looking at agile metadata between teams. Teams perform at different rates, have different compositions, and come to know requirements estimates (story points) differently. Asking a team why its numbers are different from another's can threaten its freedom and inadvertently move them to game. Can we benefit from enterprisewide analysis? Yes, if we thoroughly describe to teams the intention of such an analysis and why it's being done. It helps drive corporate training and updates upper management on progress, for instance.
We Adapted by Bringing a New Meaning to the Term ‘Flexible'
At SAS, we were able to establish a different type of relationship with our product owners, development and test teams, and support teams. We moved from setting long-range targets with multiple commitments and promises to shorter-range iterative targets. Demos now occur routinely, and that in turn builds confidence with all project stakeholders.
Practices yield benefits. Better practices yield better benefits.
In the internal survey mentioned earlier, we noticed something profound. Teams that tended to adopt agile practices with a higher degree of maturity tended to have better results overall. Intuitively, one might suspect this to be true - and the data objectively proved it. That evidence makes it even easier for staff members at all levels to commit.
SAS is an agile company. Our customers and workforce are increasingly receptive to the large-scale implementation of agile Scrum. It's now a part of our daily fiber and undoubtedly will continue to be part of our ongoing success.
The brilliance of agile is that it is easy to understand. The danger of agile is that it is easy to understand, and can be underestimated. Be mindful of what it takes to employ it well to yield the most benefit. Engage. Find a cohort, a validation pilot, a way to connect. Most of all, enjoy the journey.
Health care systems across the globe are under enormous strain, as facilities reach capacity and costs continue to rise. M2M and the Internet of Things have the potential to transform the industry through connected health solutions that can make care more efficient while reducing costs. In fact, Vodafone's annual M2M Barometer Report forecasts M2M applications rising to 57 percent in health care and life sciences by 2016. Lively is one of Vodafone's health care partners, whose solutions enable older adults to live independent lives while staying connected to loved ones. M2M will continue to gr...
Apr. 19, 2015 08:00 PM EDT Reads: 842
Dave will share his insights on how Internet of Things for Enterprises are transforming and making more productive and efficient operations and maintenance (O&M) procedures in the cleantech industry and beyond. Speaker Bio: Dave Landa is chief operating officer of Cybozu Corp (kintone US). Based in the San Francisco Bay Area, Dave has been on the forefront of the Cloud revolution driving strategic business development on the executive teams of multiple leading Software as a Services (SaaS) application providers dating back to 2004. Cybozu's kintone.com is a leading global BYOA (Build Your O...
Apr. 19, 2015 06:30 PM EDT Reads: 751
With IoT exploding, massive data will transform businesses with opportunities to monetize almost anything that can be measured. In this C-Level Roundtable Discussion at @ThingsExpo, Brendan O’Brien, Aria Systems Co-founder and Chief Evangelist, will lead an expert panel of consultants, thought leaders and practitioners who will look at these new monetization trends, discuss the implications, and detail lessons learned from their collective experience. Finally, the panel will point the way forward for enterprises who wish to leverage the resulting complex recurring revenue models, adding valu...
Apr. 19, 2015 05:00 PM EDT Reads: 1,461
How is unified communications transforming the way businesses operate? In his session at WebRTC Summit, Arvind Rangarajan, Director of Product Marketing at BroadSoft, will discuss how to extend unified communications experience outside the enterprise through WebRTC. He will also review use cases across different industry verticals. Arvind Rangarajan is Director, Product Marketing at BroadSoft. He has over 19 years of experience in the telecommunications industry in various roles such as Software Development, Product Management and Product Marketing, applied across Wireless, Unified Communic...
Apr. 19, 2015 04:00 PM EDT Reads: 1,606
SYS-CON Events announced today that Vicom Computer Services, Inc., a provider of technology and service solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. They are located at booth #427. Vicom Computer Services, Inc. is a progressive leader in the technology industry for over 30 years. Headquartered in the NY Metropolitan area. Vicom provides products and services based on today’s requirements around Unified Networks, Cloud Computing strategies, Virtualization around Software defined Data Ce...
Apr. 19, 2015 02:00 PM EDT Reads: 1,438
What exactly is a cognitive application? In her session at 16th Cloud Expo, Ashley Hathaway, Product Manager at IBM Watson, will look at the services being offered by the IBM Watson Developer Cloud and what that means for developers and Big Data. She'll explore how IBM Watson and its partnerships will continue to grow and help define what it means to be a cognitive service, as well as take a look at the offerings on Bluemix. She will also check out how Watson and the Alchemy API team up to offer disruptive APIs to developers.
Apr. 19, 2015 12:00 PM EDT Reads: 1,506
The IoT Bootcamp is coming to Cloud Expo | @ThingsExpo on June 9-10 at the Javits Center in New York. Instructor. Registration is now available at http://iotbootcamp.sys-con.com/ Instructor Janakiram MSV previously taught the famously successful Multi-Cloud Bootcamp at Cloud Expo | @ThingsExpo in November in Santa Clara. Now he is expanding the focus to Janakiram is the founder and CTO of Get Cloud Ready Consulting, a niche Cloud Migration and Cloud Operations firm that recently got acquired by Aditi Technologies. He is a Microsoft Regional Director for Hyderabad, India, and one of the f...
Apr. 19, 2015 12:00 PM EDT Reads: 1,124
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
Apr. 19, 2015 12:00 PM EDT Reads: 2,101
SYS-CON Events announced today that SoftLayer, an IBM company, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015 at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place November 3–5, 2015 at the Santa Clara Convention Center in Santa Clara, CA. SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from ...
Apr. 19, 2015 08:45 AM EDT Reads: 2,431
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
Apr. 19, 2015 08:30 AM EDT Reads: 5,637
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
Apr. 19, 2015 08:15 AM EDT Reads: 3,719
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
Apr. 19, 2015 08:00 AM EDT Reads: 4,903
SYS-CON Events announced today that Ciqada will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Ciqada™ makes it easy to connect your products to the Internet. By integrating key components - hardware, servers, dashboards, and mobile apps - into an easy-to-use, configurable system, your products can quickly and securely join the internet of things. With remote monitoring, control, and alert messaging capability, you will meet your customers' needs of tomorrow - today! Ciqada. Let your products take flight. For more inform...
Apr. 19, 2015 08:00 AM EDT Reads: 1,643
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool f...
Apr. 19, 2015 07:30 AM EDT Reads: 1,517
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
Apr. 19, 2015 07:00 AM EDT Reads: 2,309
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.
Apr. 19, 2015 07:00 AM EDT Reads: 2,344
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
Apr. 19, 2015 06:45 AM EDT Reads: 2,559
SYS-CON Events announced today that On the Avenue Marketing Group, a sales and marketing firm that utilizes events to market and sell products to consumers, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. On the Avenue Marketing Group (OTA) is a sales and marketing firm that utilizes events to market and sell products to consumers. On behalf of our clients, we attend thousands of fairs, festivals, expos, concerts, conferences, and sporting events annually, helping them reach millions of individuals ...
Apr. 19, 2015 06:30 AM EDT Reads: 3,189
SYS-CON Events announced today that BroadSoft, the leading global provider of Unified Communications and Collaboration (UCC) services to operators worldwide, has been named “Gold Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling...
Apr. 19, 2015 06:30 AM EDT Reads: 2,217
SYS-CON Events announced today that ActiveState, the leading independent Cloud Foundry and Docker-based PaaS provider, has been named “Silver Sponsor” of SYS-CON's DevOps Summit New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. ActiveState believes that enterprises gain a competitive advantage when they are able to quickly create, deploy and efficiently manage software solutions that immediately create business value, but they face many challenges that prevent them from doing so. The Company is uniquely positioned to help address these challenges thro...
Apr. 19, 2015 06:15 AM EDT Reads: 2,808