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Microsoft Cloud Authors: Eric Aarrestad, Greg O'Connor, Liz McMillan, Aleksei Gavrilenko, Elizabeth White

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TDC Group Honours Comptel as Best Performing IT Vendor of the Year

Comptel Corporation (OMX Helsinki: CTL1V) today announced that it has been honoured as TDC Group’s “Best Performing IT Vendor of the Year.” The Nordic telecommunications company recognised Comptel for its support of TDC’s strategic focus on making customer experience a top priority, as well as for its deep understanding of key OSS/BSS areas, including inventory, rating and mediation.

Key Facts

  • As the largest telecommunications company in Denmark, TDC has approximately nine million consumer and commercial customers, which is approximately 75 percent of all Danish businesses and households. Recently, the operator refocused its strategy to reinforce the customer experience; by building closer customer relations through its corporate-wide customer satisfaction programme, TAK (“Tag ansvar for Kunden”) or “Take Responsibility for the Customer”. TAK is based on in-depth analysis of a customer’s path through TDC and his/her individual perceptions of the entire process.
  • Comptel has worked with TDC since 1997, providing the operator with OSS/BSS products and solutions, including Comptel Provisioning and Activation, Comptel Inventory and Comptel Control and Charge (Mediation and Rating), it needs to make customer experience a top priority. Throughout the course of the relationship, Comptel has helped TDC completely transform its back office; the OSS consolidation and modernisation work has been key to the operator enabling more consistent and efficient fulfillment, reducing operational costs and improving customer satisfaction and loyalty.

Supporting Quotes

  • “Comptel is a role model partner, and has proven to be an extremely capable, proactive and innovative OSS/BSS solution provider to TDC,” said Peter Trier Schleidt, senior vice president and COO, TDC. “Its keen understanding of key telco areas and open, constructive collaboration with our other IT vendors sets Comptel apart. The company’s support has allowed us to provide exceptional service and maintain an attentive and trusting dialogue with our customers.”
  • “We are honoured to receive this award and be recognised for our dedication to building fruitful, long-term relationships with our CSP customers,” said Juhani Hintikka, president and CEO, Comptel. “Since Comptel first started working with TDC in 1997, we’ve been committed to adapting TDC’s IT requirements to achieve its goals. We look forward to growing our partnership with the operator group in the future.”

Resources

Tags

Comptel, TDC, customer experience, communications service providers, CSPs, TAK, Europe, Nordics, Denmark, customer interaction automation, inventory, rating, mediation, IT, fulfillment, Comptel Provisioning and Activation, Comptel Service and Resource Inventory, Comptel Control and Charge

About Comptel Corporation

Since 1986, Comptel has helped more than 290 service providers across 87 countries meet over one billion subscribers’ communications and infotainment needs. Comptel’s solutions are built on an Event – Analysis – Action strategic framework that leverages the company’s strengths in collecting and analysing Big Data and turning intelligence into opportunities in real time. Comptel’s service fulfillment, mediation, charging and policy control, and advanced predictive analytics products with implementation and professional services enable service providers to automate customer interactions and other business decisions, to create revenue, reduce costs and lessen churn. Comptel has a global team of more than 600 professionals, and net sales were EUR 82.7 million in 2013. For more information, visit www.comptel.com.

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