|By Dana Gardner||
|May 5, 2014 07:45 AM EDT||
Heartland Payment Systems has successfully leveraged software-assurance tools and best practices to drive better security within its IT organization -- and improve their overall business performance.
In this first of a two-part series -- Does Software Security Pay? -- hear directly from Ashwin Altekar, Director of Enterprise Risk Management at Heartland, as he shares his insights and knowledge with Amir Hartman, the Founder and Managing Director at MainStay, a marketing and IT advisory services firm in San Mateo, California.
We’ll learn how Heartland, based in Princeton, New Jersey, has improved governance results in innovative ways across the organization, thanks to both security best practices and HP Fortify tools.
Hartman, who recently completed a software-assurance return-on-investment (ROI) study, also shares details from that study on how HP Fortify has impacted Heartland’s IT organization.
Here are some excerpts:
We found three main benefits to employing and institutionalizing a strong software security-assurance program with supporting tools. One was a saving that organizations are seeing. Second, it’s a risk-management benefit to the organization. Last, we actually saw some revenue protection benefits as well.
So I'm pretty excited to have Ashwin on the call today and have Ashwin share with us his experiences in deploying HP Fortify solutions and these practices within Heartland. Ashwin, give us a little bit of background, a little bit about yourself, and then describe the software security landscape at Heartland.
Ashwin Altekar: I've been working in information security for over a decade and have spent a large portion of my time performing application penetration tests and managing software-assurance efforts.
At Heartland, we take software security very seriously. We strive to be the trusted transaction provider, the trusted partner of the large number of merchants who depend on our payments and payroll services. With application security being such a large vector for attack, we’re very aware of the multiple controls necessary to keep our customers’ data secure.
We lean quite heavily on HP Fortify, first to understand, and then improve, our level of software assurance.
Hartman: Let's take people back a little bit. Please describe what the software-security scenario was like at Heartland before institutionalizing some of these practices and before implementing and rolling out Fortify. What did things looked like before? Then, talk to us about why you went in a new direction.
Altekar: Prior to Fortify, or any automated tools, we relied mostly on manual inspection by developers using common security guidelines like the Open Web Application Security Project (OWASP) or assessments done by third parties.
As our enterprise grew, it became harder and harder to be confident in our application-security posture with just manual inspection by development teams. Software assurance is very important to us, not just finding vulnerabilities, but understanding what percentage still remains. With manual efforts, there was just too much to do and not enough time.
We liked the breadth of programming languages supported by Fortify and we really liked the direct integration to the integrated development environment (IDE) for common IDEs like Visual Studio and Eclipse. So Fortify was just a natural fit for the need at the time.
Hartman: I would imagine that with the space that Heartland plays in, obviously these issues are quite sensitive. And if you look at the marketplace, you’re seeing this explosion of mobile devices and mechanisms by which consumers are transacting. It makes this issue even more front and center.
Altekar: Absolutely. Our primary product or service of facilitating transactions is provided through software. So Fortify is definitely a key product that helps us position ourselves as a secure company. And to do so, we need to understand what security issues we have in our software.
Hartman: What are some of the benefits that you've been able to deliver to the organization and to its customers through institutionalizing these practices and tools?
Altekar: At Heartland, we risk-rank our numerous applications and have various requirements on what each development team has to do to meet internal requirements.
One of our basic requirements is that all software applications be scanned using Fortify. From the information-security perspective, that has allowed us to understand what it is that we’re up against when we talk about software-security assurance. So, a large challenge is trying to figure out what it is we don’t know. Fortify allows us to quantify our level of effort and get the attention software security requires.
Also, we've been able to show the successes of many teams that embrace Fortify. They’ve been able to do more and learn more about software security in much less time.
Hartman: In the research that we did, we found similar results. We found quite a number of organizations that were able to reduce the amount of time the developers were spending identifying and remediating. Because of the automated mechanism, they focused their attention on developing new value-add applications.
It's reallocating their time. It’s not that this stuff isn’t important. Obviously it's essential, but if we've got a way to do this faster and then focus the developers’ attention on different areas that are more value add, that was a big win. I don’t know if that’s something similar what you’re finding as well, as developers are making it part of their DNA.
Altekar: We absolutely do find that. There’s an old expression for spell check that if you see the correct spelling seven times, you would finally get it right on the eighth.
Our developers are bit quicker in learning about security best practices, but Fortify allows us to do a very similar type of reinforcement when it comes to specific software-security issues. They’re able to see the right way to do secure development through Fortify and then learn from that.
Hartman: Some of the things we noticed were a little bit unexpected. When we went into the study trying to figure out how companies are benefiting from effective software security practices, we were going in with certain assumptions.
One of the assumptions was that some of these automated tools and practices are going to obviously save time and save money on the developer side. Certainly, if I can address and remediate things early in the development cycle, that’s going to save me a tremendous amount of resources and money, versus down the road in post production.
But there were a couple of areas that we found in terms of benefits that companies were experiencing that were a little bit unexpected, and there were some innovative uses.
Can you share with us a little bit from your perspective, and from Heartland's experience, some of the more innovative uses of these practices and Fortify related to software assurance?
Altekar: We provide broad warnings about software security issues in general at the enterprise level, and Fortify allows us to really target our training efforts on the issues we see at the project level.
We can discuss those specific topics with the development teams when we interact with them and we can even point out the specific remediation tips within Fortify. That’s very helpful.
Something else we’re looking to roll out right now is how we can visualize the different development teams and how they compare to each other in terms of software security. So we’re looking to see if we can incentivize secure development even before a line of code has been written.
Through some minor gamification, leveraging Fortify statistics between the various development teams here at Heartland, we hope to better train developers and, in turn, improve the overall development productivity.
There’s another interesting use that we have. At Heartland, from time to time, we acquire various companies or seek to be partners with them. During the evaluation phase, often we’ll use HP Fortify to determine the amount of work that we may need to do to get the acquired software into a production-ready state.
That has been helpful sometimes in negotiating the acquisition price or making sure that we factor that in and do and appropriate level of due diligence ahead of time.
Another common scenario for us is that we’re able to understand the quality of any third-party developers that we contract with and we can force strict standards on what secure development means.
Traditionally we enforce security through a legal contract that says the third party has to follow secure coding guidelines based on best practices, but with the implementation of Fortify we can say that they have to have a clean Fortify scan prior to finalizing a certain amount of work.
Lastly, our secure software development lifecycle (SDLC) process, which includes HP Fortify, signals to our partners -- especially our partners that value security -- that we’re very serious about software security and that we take a lot of the right steps, if not all the right steps, doing whatever we can to understand our vulnerabilities in software and to eliminate them.
Hartman: How this has differentiated, or been used to differentiate, Heartland? Obviously, in the space that you play in, security is at a premium, as is being able to ensure your customers that you've got a terrific approach. Can you talk to us about that in terms of whether this capability helps you differentiate in the marketplace?
Altekar: As I'm sure you know, security is more important than ever in our customers’ minds. When it comes to transactional security, we've heard of a few high-profile reports about payment security and breaches lately. That has really raised awareness and that’s great, especially since many of Heartland’s products and services focus on security.
Confidence in the quality and security of our software product is absolutely a differentiator. It allows our customers to focus on their business without having to worry about technical security issues in their day-to-day operations.
Having trust in a brand, having trust in a company and its products and services, is very important for our customers, and our secure SDLC allows us to articulate why it is they should have that confidence in us.
We can tell them that we have secure development training, we have a static source code analyzer, we use dynamic tools, we have manual inspection, we have third-party assessments. These are all things that especially our larger customers appreciate. They understand that this is what you need to do in today’s day and age to have secured products.
We’re able to elaborate on the multitude of things that we do, and many of our partners are very thrilled to partner with us because of that.
Hartman: Can you help us understand what were some of those key factors throughout this journey, and it is a journey? It's not just one quick little implementation and then you are off and running. It's definitely a journey from the customers we've talked to. What are some of those key success factors in institutionalizing such tools and practices across an organization?
Altekar: Journey is a great word for it. There have been so many times when I thought that we were finally at a place where we need to be, and then, one of the variables changed.
The first thing that you can do is be very clear about what development teams need to do for internal compliance when it comes to software assurance. That could mean setting specific metrics or making sure that they have well defined processes. But whatever is right for your organization, you have to repeat that message often.
I used to think that I was just constantly talking about security, and everyone was tired of it, but one of the key lessons I learned was that it's impossible for you to repeat that message too often. So be very clear about what it is you want them to do and say it often to anyone who will listen.
The second is to make it easy. Make it very simple for various development teams that integrate into your software assurance processes. So understand the challenges that individual teams face in implementing security during the development life cycle. One team’s problem, if they are doing an agile development process versus waterfall, could be very different depending on those scenarios.
Make sure you understand their challenges, whether it's process, time, or the right tools, and make sure that you’re able to solve for those. Thankfully, for us, Fortify has been very easy to integrate into the IDE. We've been able to automate with it, so it's been flexible in a number of different scenarios for us.
Finally, quantifying, measuring progress over time. It's very easy to sit back and say, “These guys implement Fortify” or “We have manual tests for them” or “They take all the required training,” but it's great to quantify each, so that you provide feedback to senior management and talk about many of the success stories.
If you can provide quantitative information and share those success stories everywhere throughout the organization, you’re able to reward everyone’s efforts. In summary, the key success factors are just to be clear about the message, make it easy for people to integrate, and then measure how well everyone is doing.
Hartman: That’s a great summary, and last one, especially to your point, sounds easy. It's not that trivial of an activity. It's being able to communicate to leadership as well as to the troops.
Leadership, especially in a set of measures or metrics that resonate with them, is not an easy task. There are a lot of activities that get done as far as software security and software assurance practices go, but translating that into a language that a senior business leader is going to understand is not an easy task. That’s a very good point.
A couple of last questions for you. If you could take a look back for us with this journey and when it started and the success you've had, is there anything you would do a little differently?
Altekar: One of the things I already mentioned was to be repetitive about the importance of software security and what needs to be done. There is always someone who hasn’t heard that message, and it's important for them to hear it as well.
The other thing is that it's okay to be a bit more realistic in what an organization can do. Just because there's lots of security work ahead of you, it doesn’t mean that the organization is able to get it all done immediately.
So it's important to create realistic goals and time frames that the organization can meet, versus trying to get everything done all at once. It changes from organization to organization on what that means, but I've learned to have realistic goals, rather than ideal goals.
Hartman: Going forward then, what's next for Heartland and specifically in this space? Can you paint us a picture for what's next in the horizon from an SSA standpoint, let's say, the next 12 months or so?
Altekar: I'm really excited for the next year at Heartland. We’re at a place where we have many of the right tools. We have many of the right controls at the right time during the software development lifecycle.
My next goal is to combine all our different tools and get even more value out of them running in sync with each other - trying to add one and one to get three, versus just the two that we have today.
Going forward, I’d really like to continue to automate and leverage the individual tools and get them working together so that we get, one, richer information about our security posture, but two, to get more actionable and precise information on what various development teams need to do, or what the security team needs to do to better support software assurance efforts.
You may also be interested in:
- HP ART Documentation and Readiness Tools Bring Better User Experience to Nordic IT Solutions Provider EVRY
- Nimble Storage Leverages Big Data and Cloud to Produce Data Performance Optimization on the Fly
- MZI Healthcare Identifies Big Data Patient Productivity Gems Using HP Vertica
- Thought Leader Interview: HP's Global CISO Brett Wahlin on the future of Security and Risk
- Panel explains how CSC creates a tough cybersecurity posture against global threats
- Risk and complexity: Businesses need to get a grip
- HP Vertica General Manager Colin Mahony on the next generation of analytics platforms
- Advanced IT monitoring Delivers Predictive Diagnostics Focus to United Airlines
- CSC and HP team up to define the new state needed for comprehensive enterprise cybersecurity
Software AG helps organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Using the Software AG Suite, companies can close the gap between business and IT to create digital systems of differentiation that drive front-line agility. We offer four on-ramps to the Digital Enterprise: alignment through collaborative process analysis; transformation through portfolio management; agility through process automation and integration; and visibility through intelligent business operations and big data.
Sep. 30, 2014 10:30 AM EDT Reads: 1,491
There will be 50 billion Internet connected devices by 2020. Today, every manufacturer has a propriety protocol and an app. How do we securely integrate these "things" into our lives and businesses in a way that we can easily control and manage? Even better, how do we integrate these "things" so that they control and manage each other so our lives become more convenient or our businesses become more profitable and/or safe? We have heard that the best interface is no interface. In his session at Internet of @ThingsExpo, Chris Matthieu, Co-Founder & CTO at Octoblu, Inc., will discuss how these devices generate enough data to learn our behaviors and simplify/improve our lives. What if we could connect everything to everything? I'm not only talking about connecting things to things but also systems, cloud services, and people. Add in a little machine learning and artificial intelligence and now we have something interesting...
Sep. 29, 2014 06:45 AM EDT Reads: 1,876
Last week, while in San Francisco, I used the Uber app and service four times. All four experiences were great, although one of the drivers stopped for 30 seconds and then left as I was walking up to the car. He must have realized I was a blogger. None the less, the next car was just a minute away and I suffered no pain. In this article, my colleague, Ved Sen, Global Head, Advisory Services Social, Mobile and Sensors at Cognizant shares his experiences and insights.
Sep. 28, 2014 09:45 AM EDT Reads: 1,535
We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) irreversibly encoded. In his session at Internet of @ThingsExpo, Peter Dunkley, Technical Director at Acision, will look at how this identity problem can be solved and discuss ways to use existing web identities for real-time communication.
Sep. 27, 2014 11:30 PM EDT Reads: 1,903
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT. Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service.
Sep. 27, 2014 10:30 PM EDT Reads: 1,822
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at Internet of @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, will share some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects.
Sep. 27, 2014 10:30 PM EDT Reads: 2,286
The Internet of Things (IoT) promises to create new business models as significant as those that were inspired by the Internet and the smartphone 20 and 10 years ago. What business, social and practical implications will this phenomenon bring? That's the subject of "Monetizing the Internet of Things: Perspectives from the Front Lines," an e-book released today and available free of charge from Aria Systems, the leading innovator in recurring revenue management.
Sep. 27, 2014 09:45 PM EDT Reads: 2,497
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges.
Sep. 27, 2014 08:45 PM EDT Reads: 2,366
There’s Big Data, then there’s really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at 6th Big Data Expo®, Hannah Smalltree, Director at Treasure Data, to discuss how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines.
Sep. 27, 2014 01:00 PM EDT Reads: 2,044
All major researchers estimate there will be tens of billions devices – computers, smartphones, tablets, and sensors – connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be!
Sep. 27, 2014 11:00 AM EDT Reads: 2,223
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at Internet of @ThingsExpo, Erik Lagerway, Co-founder of Hookflash, will walk through the shifting landscape of traditional telephone and voice services to the modern P2P RTC era of OTT cloud assisted services.
Sep. 26, 2014 11:45 PM EDT Reads: 1,541
While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. This leads to confusion and lack of understanding among participants especially regarding who is actually speaking. Spatial teleconferencing introduces the concept of acoustic spatial separation between conference participants in three dimensional space. This has been shown to significantly improve comprehension and conference efficiency.
Sep. 26, 2014 10:45 PM EDT Reads: 1,482
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, will discuss single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example to explain some of these concepts including when to use different storage models.
Sep. 26, 2014 07:45 PM EDT Reads: 2,295
SYS-CON Events announced today that Gridstore™, the leader in software-defined storage (SDS) purpose-built for Windows Servers and Hyper-V, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Gridstore™ is the leader in software-defined storage purpose built for virtualization that is designed to accelerate applications in virtualized environments. Using its patented Server-Side Virtual Controller™ Technology (SVCT) to eliminate the I/O blender effect and accelerate applications Gridstore delivers vmOptimized™ Storage that self-optimizes to each application or VM across both virtual and physical environments. Leveraging a grid architecture, Gridstore delivers the first end-to-end storage QoS to ensure the most important App or VM performance is never compromised. The storage grid, that uses Gridstore’s performance optimized nodes or capacity optimized nodes, starts with as few a...
Sep. 26, 2014 06:15 PM EDT Reads: 1,657
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace. These technological reforms have not only changed computers and smartphones, but are also changing the data processing model for all information devices. In particular, in the area known as M2M (Machine-To-Machine), there are great expectations that information with a new type of value can be produced using a variety of devices and sensors saving/sharing data via the network and through large-scale cloud-type data processing. This consortium believes that attaching a huge number of devic...
Sep. 26, 2014 06:00 PM EDT Reads: 1,588
Innodisk is a service-driven provider of industrial embedded flash and DRAM storage products and technologies, with a focus on the enterprise, industrial, aerospace, and defense industries. Innodisk is dedicated to serving their customers and business partners. Quality is vitally important when it comes to industrial embedded flash and DRAM storage products. That’s why Innodisk manufactures all of their products in their own purpose-built memory production facility. In fact, they designed and built their production center to maximize manufacturing efficiency and guarantee the highest quality of our products.
Sep. 26, 2014 05:00 PM EDT Reads: 1,587
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. Over the summer Gartner released its much anticipated annual Hype Cycle report and the big news is that Internet of Things has now replaced Big Data as the most hyped technology. Indeed, we're hearing more and more about this fascinating new technological paradigm. Every other IT news item seems to be about IoT and its implications on the future of digital business.
Sep. 26, 2014 10:00 AM EDT Reads: 2,074
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. Download Slide Deck: ▸ Here
Sep. 26, 2014 10:00 AM EDT Reads: 1,534
BSQUARE is a global leader of embedded software solutions. We enable smart connected systems at the device level and beyond that millions use every day and provide actionable data solutions for the growing Internet of Things (IoT) market. We empower our world-class customers with our products, services and solutions to achieve innovation and success. For more information, visit www.bsquare.com.
Sep. 26, 2014 09:45 AM EDT Reads: 1,441
With the iCloud scandal seemingly in its past, Apple announced new iPhones, updates to iPad and MacBook as well as news on OSX Yosemite. Although consumers will have to wait to get their hands on some of that new stuff, what they can get is the latest release of iOS 8 that Apple made available for most in-market iPhones and iPads. Originally announced at WWDC (Apple’s annual developers conference) in June, iOS 8 seems to spearhead Apple’s newfound focus upon greater integration of their products into everyday tasks, cross-platform mobility and self-monitoring. Before you update your device, here is a look at some of the new features and things you may want to consider from a mobile security perspective.
Sep. 26, 2014 09:00 AM EDT Reads: 1,421