Click here to close now.




















Welcome!

Microsoft Cloud Authors: Adine Deford, Elizabeth White, the Editor, Michael Krems, Xenia von Wedel

News Feed Item

Uniguest Helps Hotels Deliver a Consistent Connectivity Experience

NASHVILLE, TN -- (Marketwired) -- 06/20/13 -- Increasing business and leisure traveler expectations for connectivity and access to information wherever they go and stay has created opportunities for hotels and resorts in every segment to distinguish themselves from the competition by providing seamless service in a consistent, trusted way.

Given the spectrum of digital touch points in any hotel -- fixed and mobile, from public-access computers to digital signs and interactive kiosks -- hotel operators face a daunting technological and managerial challenge to ensure the information they present is up to date, consistent with brand standards and that guests using their equipment are protected from online threats.

This task is beyond the capability of most individual operators and expensive for those that attempt to deal with it on their own. Enter Uniguest Inc., a leading technology provider to the global hospitality industry based in Nashville. Uniguest provides an integrated package of hardware, software, content and support to help hoteliers deliver a consistent connectivity experience to their guests that protects their privacy and data.

Total Content and Device Management

Uniguest calls this approach "total content and device management," meaning it provides an end-to-end strategy from a single source for managing information and devices on property, whether powered by Apple, Android or Microsoft operating systems. That includes designing the system architecture, developing software, procuring equipment, deploying systems, managing everything remotely, analyzing usage and supporting systems with 24/7 service.

"It's not the device or screen that matters most; it's about delivering relevant and timely information and having a robust platform that manages content and pushes it to any mobile or fixed device," said John Bearden, Uniguest chief executive officer. "Our highly integrated system of proven software elements comprise the Uniguest Platform. It's our secret sauce."

(Bearden and other members of the Uniguest senior leadership team will be available to discuss the company's products and services at HITEC 2013, the world's largest hospitality technology exposition, to be held June 24-27 at the Minneapolis Convention Center. Uniguest's booth number is 1437.)

A Diversified Product Line

Uniguest's product line includes:

  • U-Mobile, a comprehensive, mobile device management solution for property-owned tablets and smartphones.
  • U-Print, a secure mobile printing service that enables guests and employees alike to print documents from their smartphones, tablets and personal computers.
  • U-Local concierge station that provides information on all points of local interest on a 24/7 basis without the need for full-time staff.
  • U-Table, an Internet-enabled work surface designed to enhance productivity and social interaction.
  • U-Connect business centers with public-access computers displaying content available in 18 of the most widely spoken languages that can be customized with multiple languages and currencies, date and time formats and specialized Internet content filtering.
  • U-Sign digital information boards that provide up-to-the-second information including meetings and events, flight status, menus and weather.
  • Boarding Pass Stations, where guests can securely check into flights and print boarding passes.
  • Specialty printing for custom menus, guest directories, door hangers, name badges, room keys, folders and stationery, banners, posters and signs, all either fully managed or ad-supported.

The Uniguest Platform

Uniguest's proprietary integrated platform features three key elements -- Unicore™, Secured Advantage™ and U-Crew™ -- that function together to ensure a consistent, flexible, secure and reliable connectivity experience.

Unicore™ delivers relevant and timely information presented in a way that is consistent and supportive of each hotel's respective branding and business standards. Unicore enables hotel and brand management the ability to make a content update and populate the entire system within moments.

Unicore™ is fully compatible with the Windows 8, Android and Apple OS X and iOS operating systems.

The privacy and security of patrons who use Uniguest public-access computers in business centers and kiosks are protected by Secured Advantage™, a proprietary Uniguest product that ensures each digital touch point is used only for its intended purpose and is insulated from cyber-security threats, viruses and malware, all to protect users' privacy and data security.

Uniguest installations are supported by U-Crew™, a certified, extensively trained multilingual, U.S.-based, in-house technical support team that is available 24/7 to ensure equipment and software functions as intended and expected.

"Our expertise in total device management and information delivery solutions enable companies to effectively communicate with their audiences on any device, anywhere at any time," Bearden said. "We remind ourselves every day that while our clients' business is their customers, our business is keeping them connected to our clients."

Uniguest's Scope, History and Long-Term Clients

Uniguest enjoys a 27-year track record as a strategic partner with the hospitality industry. The company has exclusive relationships with Hilton Worldwide, Marriott International and Choice Hotels International, among others, and manages more than 12,000 public-use computers and devices, information kiosks and digital signs for 7,000 clients in 29 countries. By 2015, Uniguest expects its systems to be deployed in every Hilton-branded property, giving it representation in nearly half of the U.S. full-service segment.

The company was established in 1986 as U.S. Hospitality, marketing advertising-based, in-room guest directories. In 2005 the company introduced free public-access personal computers in hotels. U.S. Hospitality acquired Uniguest in 2009 and adopted the name for the combined corporate entity. In 2010 the company acquired pay-per-use contracts from Showcase Technology and was awarded the single-source mandate contract for the Hilton Hotels & Resorts brand worldwide.

Uniguest's clients also include the following brands: aloft, Autograph Collection Hotels, Best Western, Conrad Hotels & Resorts, Crowne Plaza, DoubleTree by Hilton, Embassy Suites Hotels, Fairfield Inn & Suites by Marriott, Four Points by Sheraton, Hampton, Hard Rock Hotel, Holiday Inn, Homewood Suites by Hilton, Hotel Indigo, Hyatt, JW Marriott, Marriott Hotels & Resorts Radisson, Red Roof Inn, Ramada, Ritz Carlton, Sheraton Hotel, Sleep Inn, SpringHill Suites by Marriott, Super 8, Marriott, Waldorf Astoria Hotels & Resorts and Wyndham Hotels and Resorts, among many others.

Authorized Reseller for Major Hardware Brands

Uniguest is an authorized reseller for Apple OS X and iOS devices, Samsung and Acer Android tablets, Microsoft Windows 8 tablets, Lenovo desktop and laptop computers and tablets, Dell desktop and laptop computers and printers and Hewlett-Packard printers.

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
SYS-CON Events announced today that IceWarp will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IceWarp, the leader of cloud and on-premise messaging, delivers secured email, chat, documents, conferencing and collaboration to today's mobile workforce, all in one unified interface
In his session at @ThingsExpo, Lee Williams, a producer of the first smartphones and tablets, will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater. He will explain how M2M controllers work through wirelessly connected remote controls; and specifically delve into a retrofit option that reverse-engineers control codes of existing conventional controller systems so they don't have to be replaced and are instantly converted to become smart, connected devices.
The Internet of Things is in the early stages of mainstream deployment but it promises to unlock value and rapidly transform how organizations manage, operationalize, and monetize their assets. IoT is a complex structure of hardware, sensors, applications, analytics and devices that need to be able to communicate geographically and across all functions. Once the data is collected from numerous endpoints, the challenge then becomes converting it into actionable insight.
With the proliferation of connected devices underpinning new Internet of Things systems, Brandon Schulz, Director of Luxoft IoT – Retail, will be looking at the transformation of the retail customer experience in brick and mortar stores in his session at @ThingsExpo. Questions he will address include: Will beacons drop to the wayside like QR codes, or be a proximity-based profit driver? How will the customer experience change in stores of all types when everything can be instrumented and analyzed? As an area of investment, how might a retail company move towards an innovation methodolo...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Treloar, President and COO of Bebaio, will explore examples of brands transforming their businesses by t...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevOps to advance innovation and increase agility. Specializing in designing, imple...
Through WebRTC, audio and video communications are being embedded more easily than ever into applications, helping carriers, enterprises and independent software vendors deliver greater functionality to their end users. With today’s business world increasingly focused on outcomes, users’ growing calls for ease of use, and businesses craving smarter, tighter integration, what’s the next step in delivering a richer, more immersive experience? That richer, more fully integrated experience comes about through a Communications Platform as a Service which allows for messaging, screen sharing, video...
As more and more data is generated from a variety of connected devices, the need to get insights from this data and predict future behavior and trends is increasingly essential for businesses. Real-time stream processing is needed in a variety of different industries such as Manufacturing, Oil and Gas, Automobile, Finance, Online Retail, Smart Grids, and Healthcare. Azure Stream Analytics is a fully managed distributed stream computation service that provides low latency, scalable processing of streaming data in the cloud with an enterprise grade SLA. It features built-in integration with Azur...
SYS-CON Events announced today that Micron Technology, Inc., a global leader in advanced semiconductor systems, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Micron’s broad portfolio of high-performance memory technologies – including DRAM, NAND and NOR Flash – is the basis for solid state drives, modules, multichip packages and other system solutions. Backed by more than 35 years of technology leadership, Micron's memory solutions enable the world's most innovative computing, consumer,...
Contrary to mainstream media attention, the multiple possibilities of how consumer IoT will transform our everyday lives aren’t the only angle of this headline-gaining trend. There’s a huge opportunity for “industrial IoT” and “Smart Cities” to impact the world in the same capacity – especially during critical situations. For example, a community water dam that needs to release water can leverage embedded critical communications logic to alert the appropriate individuals, on the right device, as soon as they are needed to take action.
As more intelligent IoT applications shift into gear, they’re merging into the ever-increasing traffic flow of the Internet. It won’t be long before we experience bottlenecks, as IoT traffic peaks during rush hours. Organizations that are unprepared will find themselves by the side of the road unable to cross back into the fast lane. As billions of new devices begin to communicate and exchange data – will your infrastructure be scalable enough to handle this new interconnected world?
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts, GM of Platform at FinancialForce.com, will discuss the value of business applications on wearable ...
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
The Internet of Things (IoT) is about the digitization of physical assets including sensors, devices, machines, gateways, and the network. It creates possibilities for significant value creation and new revenue generating business models via data democratization and ubiquitous analytics across IoT networks. The explosion of data in all forms in IoT requires a more robust and broader lens in order to enable smarter timely actions and better outcomes. Business operations become the key driver of IoT applications and projects. Business operations, IT, and data scientists need advanced analytics t...
Akana has announced the availability of the new Akana Healthcare Solution. The API-driven solution helps healthcare organizations accelerate their transition to being secure, digitally interoperable businesses. It leverages the Health Level Seven International Fast Healthcare Interoperability Resources (HL7 FHIR) standard to enable broader business use of medical data. Akana developed the Healthcare Solution in response to healthcare businesses that want to increase electronic, multi-device access to health records while reducing operating costs and complying with government regulations.
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.