NetSocket, a leading provider of network service assurance solutions for unified communications (UC) in enterprise and service provider environments, today announced its collaboration with Microsoft in fully implementing the Microsoft Lync^® Network Diagnostics API for Lync 2013 and 2010 environments. The latest version of its Cloud Experience Manager (CEM) delivers comprehensive, real-time visibility into IP network issues that could impact Lync users’ experience, enabling UC managers to quickly anticipate, isolate and remediate network-based UC problems. NetSocket CEM reduces problem resolution time by more than 70 percent, for a significantly lower total cost of ownership (TCO) and a superior Lync user experience.

NetSocket’s patented IP Correlation Engine^® fully supports the Microsoft Lync Network Diagnostics API, a new and unique Microsoft Lync real-time service assurance API, to provide real-time, hop-by-hop IP topology path identification and recording of all media streams for all Lync voice and video calls. The real-time identification of specific route paths for each call allows IT support staff to correlate a user’s complaint to the likely root cause of service degradation more accurately and faster than has ever been possible before. NetSocket is the first IP network service assurance provider to deploy this new Microsoft Lync API in a real-time solution for distributed enterprises.

Offering more than just monitoring, CEM provides complete IP network information, automatically correlating session, content and topology data. CEM delivers immediate insight into the underlying IP networks that support Microsoft Lync environments without using costly probes throughout the network or burdening the performance of all UC elements with post-event diagnostics traces.

CEM’s UC service assurance management interface provides proactive and intuitive network service management through a single-pane-of-glass view that allows IT support personnel to rapidly execute diagnostic workflows upon receipt of service complaints. CEM’s interface and workflow structure allows a much greater percentage of UC service cases to be quickly managed by IT operations and support personnel without requiring a higher level of expert resources. CEM also supports manager-of-manager applications such as Microsoft System Center, delivering key performance indicator alerts and other service-related data to unified management solutions.

NetSocket’s powerful IP Correlation Engine, with its automatic correlation of all IP network data, fully supports the Microsoft Lync Network Diagnostics API to provide a complete picture of the Lync user experience. Within seconds, CEM isolates the faults of a service degradation event and, through its informative graphical user interface, provides both real-time and historical IP network information for any call, enabling root cause identification for all calls affected by an event.

“CEM optimizes Microsoft Lync UC service management and users’ experience by providing immediate insight into the IP network issues that could impact a Microsoft Lync user’s experience,” said John White, CEO and president of NetSocket. “NetSocket is leading the way in supporting the Microsoft Lync platform and assuring exceptional unified communications, providing further reductions in enterprise and managed service provider TCO.”

Additional Resources

NetSocket Cloud Experience for Microsoft Lync Solution Brief

NetSocket Cloud Experience Manager Demonstration for Microsoft Lync

NetSocket – The Ideal Solution for Unified Communications Service Assurance

NetSocket Cloud Experience Manager Data Sheet

White Paper: NetSocket’s IP Correlation Engine (ICE)

NetSocket Cloud Experience Manager for Enterprises Solution Brief

About NetSocket

NetSocket is a leading innovator of network service assurance solutions, providing a trouble-free unified communications experience in enterprise and service provider environments. For more information, visit www.netsocket.com.