Welcome!

Microsoft Cloud Authors: Andreas Grabner, Stackify Blog, Liz McMillan, David H Deans, Automic Blog

News Feed Item

People First, Price Second: UserVoice Gives More Than a Quarter Million Dollars Back to Customers

Customer Support and Feedback Platform Provider Simplifies Pricing Model to Extend a Comprehensive Solution to All Customers

SAN FRANCISCO, CA -- (Marketwire) -- 02/14/13 -- UserVoice, the complete customer service solution on the web, today announced the company is giving back $258,000 in annual revenue to its customer base through the implementation of a new pricing structure. Under this new model, every customer -- both existing and new -- will now gain access to both of the company's core products, UserVoice Feedback™ and UserVoice Helpdesk™.

Today's Business Requirements Demand Next Generation Customer Service
The way companies do business is changing; as more adopt subscription-based models, the line between sales and support is blurred by the need to re-close existing business each month. Customer retention is key, but simply responding to support tickets is no longer enough. Users expect brands to engage them. The combination of UserVoice Feedback and UserVoice Helpdesk creates the positive feedback loop that companies need and consumers expect, which is why the company has shifted its model to make both available to all customers.

What's Changed?

Customers Now Have Access to UserVoice Feedback and UserVoice Helpdesk Under One Subscription

  • UserVoice Feedback provides the tools to gather and prioritize customer feedback. Based on crowdsourcing, this product makes it easy to collect feedback from customers via a simple forum where ideas are then prioritized by user votes.
  • UserVoice Helpdesk provides a means for routing, managing and following up on inbound support requests in a multi-user environment. Helpdesk's easy-to-use UI is equipped to manage support tickets and generate instant answers to support requests. This solution also includes Inspector -- a tool designed to aggregate information about the customer who submitted the support request all in one place, making user interaction seamless and informed.
  • By simplifying the pricing model to include access to both UserVoice Feedback and UserVoice Helpdesk, customers now have a comprehensive customer service solution to better serve their user base.

Who's Benefitting?

  • A total of 43 percent of existing UserVoice accounts will be affected by these pricing changes, receiving an average savings of 27 percent.
  • Under this new model, over 50 percent of existing UserVoice accounts will get added functionality (Helpdesk or Feedback) at no additional cost and will be grandfathered in at their current "below list" price on the new pricing plans.
  • Overall, 87 percent of all accounts will benefit from receiving a new product for no additional cost or will see their current rate reduced.

Comments on the News
"Pricing is considered a dark art, which is why we spent countless hours and resources to determine how to properly adjust our pricing to ensure we bring quality products at the best value to our customers," said Richard White, CEO and founder of UserVoice. "We believe the key to a successful business is keeping your customers happy, and what better way to do this than to put money back in their pockets. By lowering our price points and simplifying our model, we have actually maximized our revenue. With our new pricing plan, everybody wins -- our customers are happy and our business thrives."

"At Sprint.ly the customer is king throughout the development process, which is why we built a project management solution that connects developers with front-line employees who interface with end users daily," said Joe Stump, CEO & Cofounder, Sprint.ly, Inc. "Our team uses UserVoice Helpdesk and Feedback to not only respond to our customers, but also to derive valuable insights that help us make an even better customer-centric product. The fact that UserVoice is giving money back to their customers in order to make both solutions available to everyone confirms that the customer really is the top priority."

"Building the right pricing structure for your business goes beyond traditional analysis and complicated mathematical models. The most important factor in a pricing decision is determining how much your customer values your product, and Price Intelligently helps companies communicate this value," said Patrick Campbell, CEO and co-founder of Price Intelligently. "We were thrilled to have the opportunity to apply our pricing methodology to UserVoice, and worked closely with the company to uncover the optimal price point for their business. We look forward to seeing the positive results from this change."

For more information on how to take advantage of UserVoice's new pricing plan, please visit: https://www.uservoice.com/blog/new-plans-258k-savings/

To Tweet about how UserVoice is putting people first and price second, go to: http://clicktotweet.me/Be4A21cR

Helpful Links
UserVoice
The UserVoice blog
Like UserVoice on Facebook
Follow UserVoice on Twitter

About UserVoice
Launched in 2008, UserVoice is the San Francisco-based startup that empowers companies to help and understand their users, keep them happy with great support, and be even smarter about building better products. The company's feedback forums make it easy for users to share, discuss, and vote for ideas, while its support tools enable companies to track and respond to support requests quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, like Rackspace, SwiftKey, Microsoft, IGN, Zynga, and HipChat, giving their users a voice with UserVoice. Visit the UserVoice blog, and get started today for free.

Media Contact
Kristina Lanpheir
Kulesa Faul for UserVoice
(831) 251-9120
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
Everywhere we turn in our industry we can find strong opinions about the direction, type and nature of cloud’s impact on computing and business. Another word that is used in every context in our industry is “hybrid.” In his session at 20th Cloud Expo, Alvaro Gonzalez, Director of Technical, Partner and Field Marketing at Peak 10, will use a combination of a few conceptual props and some research recently commissioned by Peak 10 to offer a real-world consideration of how the various categories of...
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, will motivate why realizing the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insigh...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
SYS-CON Events announced today that EARP Integration will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. EARP Integration is a passionate software house. Since its inception in 2009 the company successfully delivers smart solutions for cities and factories that start their digital transformation. EARP provides bespoke solutions like, for example, advanced enterprise portals, business intelligence systems an...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.