Welcome!

Microsoft Cloud Authors: Pat Romanski, Srinivasan Sundara Rajan, Glenn Rossman, Janakiram MSV, Steven Mandel

News Feed Item

People First, Price Second: UserVoice Gives More Than a Quarter Million Dollars Back to Customers

Customer Support and Feedback Platform Provider Simplifies Pricing Model to Extend a Comprehensive Solution to All Customers

SAN FRANCISCO, CA -- (Marketwire) -- 02/14/13 -- UserVoice, the complete customer service solution on the web, today announced the company is giving back $258,000 in annual revenue to its customer base through the implementation of a new pricing structure. Under this new model, every customer -- both existing and new -- will now gain access to both of the company's core products, UserVoice Feedback™ and UserVoice Helpdesk™.

Today's Business Requirements Demand Next Generation Customer Service
The way companies do business is changing; as more adopt subscription-based models, the line between sales and support is blurred by the need to re-close existing business each month. Customer retention is key, but simply responding to support tickets is no longer enough. Users expect brands to engage them. The combination of UserVoice Feedback and UserVoice Helpdesk creates the positive feedback loop that companies need and consumers expect, which is why the company has shifted its model to make both available to all customers.

What's Changed?

Customers Now Have Access to UserVoice Feedback and UserVoice Helpdesk Under One Subscription

  • UserVoice Feedback provides the tools to gather and prioritize customer feedback. Based on crowdsourcing, this product makes it easy to collect feedback from customers via a simple forum where ideas are then prioritized by user votes.
  • UserVoice Helpdesk provides a means for routing, managing and following up on inbound support requests in a multi-user environment. Helpdesk's easy-to-use UI is equipped to manage support tickets and generate instant answers to support requests. This solution also includes Inspector -- a tool designed to aggregate information about the customer who submitted the support request all in one place, making user interaction seamless and informed.
  • By simplifying the pricing model to include access to both UserVoice Feedback and UserVoice Helpdesk, customers now have a comprehensive customer service solution to better serve their user base.

Who's Benefitting?

  • A total of 43 percent of existing UserVoice accounts will be affected by these pricing changes, receiving an average savings of 27 percent.
  • Under this new model, over 50 percent of existing UserVoice accounts will get added functionality (Helpdesk or Feedback) at no additional cost and will be grandfathered in at their current "below list" price on the new pricing plans.
  • Overall, 87 percent of all accounts will benefit from receiving a new product for no additional cost or will see their current rate reduced.

Comments on the News
"Pricing is considered a dark art, which is why we spent countless hours and resources to determine how to properly adjust our pricing to ensure we bring quality products at the best value to our customers," said Richard White, CEO and founder of UserVoice. "We believe the key to a successful business is keeping your customers happy, and what better way to do this than to put money back in their pockets. By lowering our price points and simplifying our model, we have actually maximized our revenue. With our new pricing plan, everybody wins -- our customers are happy and our business thrives."

"At Sprint.ly the customer is king throughout the development process, which is why we built a project management solution that connects developers with front-line employees who interface with end users daily," said Joe Stump, CEO & Cofounder, Sprint.ly, Inc. "Our team uses UserVoice Helpdesk and Feedback to not only respond to our customers, but also to derive valuable insights that help us make an even better customer-centric product. The fact that UserVoice is giving money back to their customers in order to make both solutions available to everyone confirms that the customer really is the top priority."

"Building the right pricing structure for your business goes beyond traditional analysis and complicated mathematical models. The most important factor in a pricing decision is determining how much your customer values your product, and Price Intelligently helps companies communicate this value," said Patrick Campbell, CEO and co-founder of Price Intelligently. "We were thrilled to have the opportunity to apply our pricing methodology to UserVoice, and worked closely with the company to uncover the optimal price point for their business. We look forward to seeing the positive results from this change."

For more information on how to take advantage of UserVoice's new pricing plan, please visit: https://www.uservoice.com/blog/new-plans-258k-savings/

To Tweet about how UserVoice is putting people first and price second, go to: http://clicktotweet.me/Be4A21cR

Helpful Links
UserVoice
The UserVoice blog
Like UserVoice on Facebook
Follow UserVoice on Twitter

About UserVoice
Launched in 2008, UserVoice is the San Francisco-based startup that empowers companies to help and understand their users, keep them happy with great support, and be even smarter about building better products. The company's feedback forums make it easy for users to share, discuss, and vote for ideas, while its support tools enable companies to track and respond to support requests quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, like Rackspace, SwiftKey, Microsoft, IGN, Zynga, and HipChat, giving their users a voice with UserVoice. Visit the UserVoice blog, and get started today for free.

Media Contact
Kristina Lanpheir
Kulesa Faul for UserVoice
(831) 251-9120
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the a...
Is your aging software platform suffering from technical debt while the market changes and demands new solutions at a faster clip? It’s a bold move, but you might consider walking away from your core platform and starting fresh. ReadyTalk did exactly that. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue and over a decade of audio conferencing product development to start an innovati...
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
From wearable activity trackers to fantasy e-sports, data and technology are transforming the way athletes train for the game and fans engage with their teams. In his session at @ThingsExpo, will present key data findings from leading sports organizations San Francisco 49ers, Orlando Magic NBA team. By utilizing data analytics these sports orgs have recognized new revenue streams, doubled its fan base and streamlined costs at its stadiums. John Paul is the CEO and Founder of VenueNext. Prior ...
One of biggest questions about Big Data is “How do we harness all that information for business use quickly and effectively?” Geographic Information Systems (GIS) or spatial technology is about more than making maps, but adding critical context and meaning to data of all types, coming from all different channels – even sensors. In his session at @ThingsExpo, William (Bill) Meehan, director of utility solutions for Esri, will take a closer look at the current state of spatial technology and ar...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the protocols that communicate data and the emerging data analy...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...