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Microsoft Cloud Authors: Eric Aarrestad, Greg O'Connor, Liz McMillan, Aleksei Gavrilenko, Elizabeth White

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Humane microtargeting is here

At an amazing dinner last night — amazing because of the dozen people there, although the food was good, too — the conversation turned to shared cynicism about the lessons the 2012 presidential campaigns learned about the use of the Internet. Both sides seem to have taken away the idea that victory depends upon evermore tightly targeted ads. Once the campaign can figure out that you are a 37 year old woman, who is a lapsed Catholic who owns a hunting rifle but favors rigorous background checks, who has a daughter with a chronic medical condition, whose sister married a woman from Colombia, and who once ate a panda and secretly liked it, the campaign can target you with marketing material that will press all your buttons and only your buttons.

This wouldn’t be a problem if the campaigns used this micro-specific information to appeal to our reason and judgment. But the campaigns are marketing machines that aim at getting us to make a one-time “purchase decision” and if they can do so by appealing to our lizard brains, they will.

I share much of this cynicism, and all the more acutely because my rose-colored glasses were polished by the 2004 Dean campaign. It used the Net to raise unheard of amounts of money via email campaigns, but it also tried to scale intra-supporter conversations by having supporters connect laterally. The Dean campaign was really focused on winning the nomination [SPOILER: It didn't], but it was also genuine in its belief that the Net would enable a new type of connectedness that could subvert (at least to some extent) the hierarchical nature of campaigns and of governments. (Source: Joe Trippi‘s book. Also, I got to watch up-close.) That makes it all the more disappointing to me that the campaigns are focused on the Net as a medium for personalized marketing, rather than as tools of connection. (We’ll see what Organizing for America becomes.)

Nevertheless, I am not as cynical as most of my dinner companions, perhaps because I’m old and remember politics before the Internet, or because I’m old and foolish, or, most likely both.

So, we can and should bemoan the failure of the two major parties’ campaigns to more fully embrace the Net as more than a cheap way to broadcast messages. We should be cynical about the top-down, one-way, manipulative, non-conversational “messaging” that has become the main way campaigns communicate. But we should also remember that we have a powerful example of microtargeting being used for building multiway, lateral conversations: The Web.

I mean something obvious. In the days before the Internet, our news came from a handful of TV and radio channels and newspapers. If you wanted to know a candidate’s position, you went down to his (yes, almost always his) headquarters and picked up the handful of position papers they kept there. You of course argued with your friends and co-workers, but those conversations and the ideas they generated stayed very local.

All of that has been changed by the Web. We can get endless amounts of information and can engage in endless conversations. Of course much of that information is bad and many of the conversations are stupid-making. Still I would not trade our current vibrant democracy of conversation for the prior media regime that delivered the news in a rolled up bundle of pages once a day.

But you already know that. The question last night was whether we’ll ever see micro-targeting that is lateral, conversational, and not, well, evil. And my answer is: yes, it exists appropriately transformed on the Web. Blog posts, for example, are globally available, but are not exactly broadcast. Rather, a self-selected group comes to read them, and sometimes some people in that group recommend a post to one of their own networks. Likewise, tweets go to followers, and to the followers of those who re-tweet them. Likewise, on mailing lists people circulate links that are “targeted” to the interests that hold those lists together. The Web is what conversational, lateral microtargeting looks like.

Granted we tend not to think about the Web that way because the term “targeting” is so obnoxious. But take the war out of targeting and you have the idea that appropriate content is put in front of appropriate people, which is how the Web â?? wildly imperfectly â?? works.

But there’s more than language at stake here. If we are feeling cynical and depressed about our political processes because the political parties are using the Internet as a medium for aiming messages straight at the reptilian brains of the citizenry, then, yes, we should despair. But if we look outside of the campaigns at the general political ecosystem, we are indeed seeing the sort of lateral, conversational engagement that the Web promised us. The problems with this Web ecosystem â?? legion and serious — are due primarily to how the affordances of the Web engage fallible humans (i.e., humans). So, we may still feel depressed and cynical, but not because the political system seems to have structural reasons why it cannot reform itself. Reform is possible outside of that system.

We should therefore feel depressed and cynical for better reasons.

Read the original blog entry...

More Stories By David Weinberger

David is the author of JOHO the blog (www.hyperorg.com/blogger). He is an independent marketing consultant and a frequent speaker at various conferences. "All I can promise is that I will be honest with you and never write something I don't believe in because someone is paying me as part of a relationship you don't know about. Put differently: All I'll hide are the irrelevancies."

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