Welcome!

Microsoft Cloud Authors: Kevin Benedict, Pat Romanski, Liz McMillan, Lori MacVittie, Elizabeth White

News Feed Item

Personal Loans Just Became More Personal

Loans.net announces a dedicated customer service center for personal loans

BALTIMORE, Jan. 22, 2013 /PRNewswire-iReach/ -- Until recently, personal loans lenders enjoyed a notorious reputation for neglecting customers. "From unanswered phone calls to unacceptably rude customer service, the personal loans marketplace was literally termed "complaints galore," at least from the point of view of borrowers," says Anna Patel who has had her own share of frustrations with personal loans providers.

(Photo: http://photos.prnewswire.com/prnh/20130122/CG45354)

Customer dissatisfaction was at an all-time high when netpreneur Yonni Rossa launched his personal loans marketplace Loans.net. "I decided to establish a new benchmark for the industry, where the customer would come first," says Rossa.

Incidentally, Yonni's company did manage to establish a new standard for the rest of the companies to follow. Loans.net recently launched a dedicated customer support center that would address customer issues within a very short period of time. "We are fanatical about customer service," says Matthew, who is a personal loans support consultant with Loans.net.

Matthew has trained a dedicated team of personal loans customer support professionals at Loans.net. "Our team has a strict instruction to process and address all customer inquiries within three hours. We have a zero tolerance policy when it comes to unanswered calls. You either help the customer or quit. It is as simple as that," explains Matthew.

Over the past few years, the Loans.net customer support team has answered over 50,000 customer support inquiries with over 98 percent satisfaction. "That is a benchmark which will be hard to outperform in the personal loans industry," says Yonni. We have simply added "service" back into the equation.

Providing excellent service is not just good for customers, it is good for business as well. It is no wonder Loans.net has been able to achieve and sustain a staggering 80 percent referral rate.

In Yonni's own words: "For us customers come first -- and we mean that!"

If you would like more information about this website, or to schedule an interview with Yonni, please contact him at [email protected]

Media Contact: Yonni Rossa I.D.S International inc, +1-646-257-4131, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE Loans.net

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
DXWorldEXPO LLC announced today that "IoT Now" was named media sponsor of CloudEXPO | DXWorldEXPO 2018 New York, which will take place on November 11-13, 2018 in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...