Click here to close now.

Welcome!

.NET Authors: Elizabeth White, Liz McMillan, Pat Romanski, Jaynesh Shah, Carmen Gonzalez

Related Topics: Cloud Expo, Microservices Journal, .NET, Virtualization, Silverlight, Big Data Journal

Cloud Expo: Article

A Hybrid Computing Model for SharePoint

Seven critical success factors

For many companies, the business benefits that cloud computing promises are too compelling too ignore: improved agility, lower costs, better resource allocation, and fewer operational issues. As a result, organizations have been moving commodity infrastructure and services to cloud-based services managed by some of the world's leading technology companies - including Office 365, Microsoft's primary offering for business productivity in the cloud.

Several new developments are making Office 365 even more enticing:

  • New release of SharePoint: Extranets and public-facing websites are expensive in SharePoint 2010. However, with pricing changes and new web content management (WCM) functionality for SharePoint 2013, many organizations are beginning to take a second look at the cloud for some work streams as Office 365 gets updated in early 2013 with the latest SharePoint version.
  • Broad Office 365 adoption: According to Kurt DelBene, President of the Office Division at Microsoft, Office 365 is on target to become the fastest-selling server product in Microsoft's history, outpacing all analyst expectations.
  • Additional cost savings: With Office 365, organizations pay a monthly fee per user and gain access to ongoing maintenance and expertise to manage servers. That saves them from a huge, upfront operating expense. (We should point out, however, that because SharePoint Online is more of a product and service than a platform, it has more limited capabilities than the on-premises version, so long-term cost implications are not yet known.)

Given these gains, no company should ignore a move to the cloud. However, a full jump to the public cloud without careful consideration is ill advised. Some companies can't move everything to the cloud because they have compliance, regulatory, or government restrictions that limit where data can be stored and who can have access to it. But many companies shouldn't move everything to the cloud, because there is simply not parity between online and on-premise versions of SharePoint. What makes SharePoint compelling for many enterprises is the ability to extend, customize, and integrate with other enterprise systems, much of which is impossible with the Office 365 platform. Until there is parity, certain workstreams should stay in their current environments.

What's needed now is a thoughtful, strategic approach to cloud computing that is based on the needs of your business. Understanding which aspects of your organization's business systems can be moved, and should be moved, to the cloud is an important discussion that leaders must undertake. Although some work streams can be moved easily, many others require customization and management that only an on-premise deployment can support. That's why a hybrid model - comprising on-premise, private, and/or public cloud components - offers organizations the best way to ease into the cloud computing paradigm and leverage the promise of SharePoint Online.

Where to start? As part of readiness planning for cloud services adoption, companies must address seven critical success factors:

1. What are the business requirements?
As a first step, organizations must get their arms around the underlying business requirements of the environment, the key use cases, and the key work streams. For example, it may be possible to build out a lightweight customer relationship management solution, acting as a portal for sales, marketing, and support to connect with customers. But it may not make sense to move development team activities to the cloud due to integration issues with case management or configuration management systems. Outline your key workstreams, and then begin to map each workstream to your on-premise and online models to see which activities can be improved upon.

2. What are the business implications?
Companies must understand the implications of moving each use case and each work stream into the cloud. You must know the answers to these key questions: Can current functionality, security, audits, and reporting be replicated in the cloud? If key functions cannot be offered and supported, what are the risks? Say you have a ticketing system, with SharePoint acting as the front end. Without a full understanding of the architecture of the solution and how data is shared between the ticketing platform and SharePoint it may be difficult to understand the true cost implications of moving to the cloud. You also need an understanding of the performance and cost impacts to the large number of web service calls the platform may make within a pure cloud environment. Depending on the volume of data moved, how it is moved, and the timeframe for moving this important business system to the cloud, it may make financial sense to maintain an on-premise version of SharePoint for your product and support organizations.

3. What are the management ramifications?
Companies must understand the management implications of each work stream. It's not just a matter of "can we move it?" but "should we move it?" In some instances, a move to the cloud may result in added administrative effort and costs. Case in point: In one of the most common hybrid scenarios, a business that uses Office 365 as its extranet while maintaining an on-premise or dedicated cloud SharePoint environment may find that managing permissions, storage, and usage/activity is an extremely manual and time-consuming process. That's because there are no native tools for managing these functions across disparate SharePoint environments. Therefore, it's critical to look at your current metrics and KPIs for managing SharePoint, and understand the implications of duplicating these metrics within a new cloud environment - as well as combining and normalizing this data across all systems.

4. What about the end user experience?
We can't state this strongly enough: Companies must understand what the end-user experience will look like. If a hybrid environment adds effort or decreases productivity for end users, what is the cost? Consider these factors: Access to your enterprise platforms probably begins with a single sign-on experience - you log in once to get to all the tools and systems you need to do your business tasks. Your organization may have made significant investments to brand your internal platforms and put processes in place to maintain consistency across team sites and business unit portals. But, if you add another external system to the mix, what happens to the end-user experience? If permissions are separate, how does that affect end-user productivity? Your imperative is to understand how your primary users will conduct their business, thinking about the end-to-end experience, not just whether key functionality is being met through the new system. Remember: the more difficult a system is to use, the less likely people will be to use it.

5. How will we move?
If part of your organization, and key work streams, are moved to the cloud, what is the plan for the move? Will you move all at once? In waves? What about training? Migration and onboarding strategies vary widely. Your strategy should be based on critical path business use cases, helping those who rely on the new system before the masses. One strategy is to follow the 80/20 rule: concentrate your planning around the 20% of the users who use SharePoint most heavily, giving them 80% of your time, while spending 20% of your time with the remaining (mostly casual) users. However you decide to time moving end users and work streams, you must involve end users as you formulate and communicate your plan. The more you involve people in the process, the more likely they are to support that process.

6. How will we measure success?
Companies must have the right metrics in place to track performance across the entire environment. Companies also need to think about whether or not content needs to be synchronized between environments, or if these use cases can be maintained separately. Most companies fail at this today - because they don't have sufficient visibility into their SharePoint environment to generate and track adequate metrics. Moving to a hybrid model is a great opportunity to correct this trend. One strategy is to begin by identifying three key metrics across both systems, and build from there. An example might be Top 10 Most Active Sites, Top 10 Most Active Users, and Most Active Content Databases. Based on this data, you will gain a much better understanding of who is actually using SharePoint and where, allowing you to better allocate your time and resources to support the sites and users who are most active on the platform.

7. How will we enforce governance?
Ask yourself: Do we have a defined change management process? Do we have our roles and accountabilities defined? Are we actively reviewing and taking action on new requests? Are we giving end users and admins visibility into the changes being made and the priorities of those requirements? Having a governance body in place is crucial. Without automation, manual governance practices (policies, documentation, metrics) need to be extended or duplicated, with appropriate roles defined and assigned. Best practices include running through the document lifecycle across environments and identifying where current policies break. Focus your attention on the governance policies that manage risk - compliance, regulations, retention, or any other legal requirements of a hybrid system. Then define what it will take to maintain minimum security levels, and create a plan for automating and simplifying.

Despite the risks, some companies may be drawn into the cloud by the perceived cost savings, despite their customization or integration needs. This is a recipe for failure. Companies that successfully make the move to a hybrid model are those that understand the business activities that can be offloaded to the cloud, benefiting from its scale and cost benefits.

The beauty of a strategic, hybrid model is that it's not "all or nothing." By addressing the seven critical success factors outlined above, companies will be taking a holistic approach versus making a blind technology decision. By focusing on specific workstreams, and only building out those workstreams that can be supported, your company will end up with a strategic, hybrid model that supports the needs of your business.

For more information:

More Stories By Christian Buckley

Christian Buckley serves as Director of Product Evangelism at Axceler. He is a Microsoft SharePoint MVP and an internationally recognized expert on collaboration platforms, social informatics, business analysis, and project management topics. As Axceler's evangelist, he drives product awareness, partner advocacy, and community development. He previously worked at Microsoft as part of the enterprise hosted SharePoint platform team (now part of Office365).

Prior to Microsoft, Christian was managing director of a regional consulting firm in the San Francisco East Bay, co-founded and sold two technology startups, and worked with some of the world’s largest hi-tech and manufacturing companies to build and deploy collaboration and supply chain solutions.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
"People are a lot more knowledgeable about APIs now. There are two types of people who work with APIs - IT people who want to use APIs for something internal and the product managers who want to do something outside APIs for people to connect to them," explained Roberto Medrano, Executive Vice President at SOA Software, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial Cloud.
Sensor-enabled things are becoming more commonplace, precursors to a larger and more complex framework that most consider the ultimate promise of the IoT: things connecting, interacting, sharing, storing, and over time perhaps learning and predicting based on habits, behaviors, location, preferences, purchases and more. In his session at @ThingsExpo, Tom Wesselman, Director of Communications Ecosystem Architecture at Plantronics, will examine the still nascent IoT as it is coalescing, including what it is today, what it might ultimately be, the role of wearable tech, and technology gaps stil...
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
The Workspace-as-a-Service (WaaS) market will grow to $6.4B by 2018. In his session at 16th Cloud Expo, Seth Bostock, CEO of IndependenceIT, will begin by walking the audience through the evolution of Workspace as-a-Service, where it is now vs. where it going. To look beyond the desktop we must understand exactly what WaaS is, who the users are, and where it is going in the future. IT departments, ISVs and service providers must look to workflow and automation capabilities to adapt to growing demand and the rapidly changing workspace model.
Since 2008 and for the first time in history, more than half of humans live in urban areas, urging cities to become “smart.” Today, cities can leverage the wide availability of smartphones combined with new technologies such as Beacons or NFC to connect their urban furniture and environment to create citizen-first services that improve transportation, way-finding and information delivery. In her session at @ThingsExpo, Laetitia Gazel-Anthoine, CEO of Connecthings, will focus on successful use cases.
One of the biggest impacts of the Internet of Things is and will continue to be on data; specifically data volume, management and usage. Companies are scrambling to adapt to this new and unpredictable data reality with legacy infrastructure that cannot handle the speed and volume of data. In his session at @ThingsExpo, Don DeLoach, CEO and president of Infobright, will discuss how companies need to rethink their data infrastructure to participate in the IoT, including: Data storage: Understanding the kinds of data: structured, unstructured, big/small? Analytics: What kinds and how responsiv...
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at home including open source hardware, the raw materials required and the options available to power s...
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happens, where data lives and where the interface lies. For instance, it's a mix of architectural styles ...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo – to be held June 9-11, 2015, at the Javits Center in New York City, NY – is now accepting Hackathon proposals. Hackathon sponsorship benefits include general brand exposure and increasing engagement with the developer ecosystem. At Cloud Expo 2014 Silicon Valley, IBM held the Bluemix Developer Playground on November 5 and ElasticBox held the DevOps Hackathon on November 6. Both events took place on the expo floor. The Bluemix Developer Playground, for developers of all levels, highlighted the ease of use of...
We’re no longer looking to the future for the IoT wave. It’s no longer a distant dream but a reality that has arrived. It’s now time to make sure the industry is in alignment to meet the IoT growing pains – cooperate and collaborate as well as innovate. In his session at @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, will examine the key ingredients to IoT success and identify solutions to challenges the industry is facing. The deep industry expertise behind this presentation will provide attendees with a leading edge view of rapidly emerging IoT oppor...
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective storage designed to handle the massive surge in back-end data in a world where timely analytics is e...
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the industry’s first all flash version of HyperConverged Appliances that include both compute and storag...
For years, we’ve relied too heavily on individual network functions or simplistic cloud controllers. However, they are no longer enough for today’s modern cloud data center. Businesses need a comprehensive platform architecture in order to deliver a complete networking suite for IoT environment based on OpenStack. In his session at @ThingsExpo, Dhiraj Sehgal from PLUMgrid will discuss what a holistic networking solution should really entail, and how to build a complete platform that is scalable, secure, agile and automated.