Microsoft Cloud Authors: Jim Kaskade, Lori MacVittie, Andreas Grabner, Janakiram MSV, Pat Romanski

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New Study Reveals Gap in Worker Productivity While Mobile Can Be Closed With Unified Communications

Sonus Networks, Inc. (NASDAQ: SONS), a global leader in SIP communications, today released the results of a new report that reveals enterprises may recoup $5,000 in annual productivity losses per employee by implementing mobile Unified Communications solutions. The report, titled “Mobile Unified Communications: The Emergence of 4D Convergence,” was commissioned by Sonus and conducted by the independent Webtorials Editorial and Analyst Division. The report takes an in-depth look at the drivers and the benefits of extending Unified Communications (“UC”) capabilities to the rising number of mobile workers.

Key findings within the report include:

  • The lack of offsite UC capabilities may result in a substantial “productivity gap” between mobile and onsite workers which, conservatively estimated, results in a productivity loss of 2.5 hours per week per employee
  • Approximately two-thirds of all enterprise knowledge workers are mobile at least 25% of the time — a number that is growing with the rise of smartphones and tablets
  • Approximately 18% of projects are delayed because of ineffective team collaboration and an estimated 16% of projects are delayed because a decision maker could not be reached

Report Shows Mobility as Critical Fourth Dimension of UC

As part of the “Mobile Unified Communications: The Emergence of 4D Convergence” report, a poll of medium-to-large enterprises found that nearly one in three enterprises have already implemented a “widespread” or “extensive” deployment of mobile Unified Communications in their network. Driving that adoption is the recognition by enterprises that Unified Communications capabilities could be critical to the success of an increasingly mobile workforce. The report further illustrates why enterprises should view mobility as the critical fourth dimension of Unified Communications alongside voice, data and IT systems.


“Mobility has become an integral piece of the UC puzzle for enterprises,” said Steve Taylor, Editor-in-Chief and Publisher for Webtorials. “Enterprises must push their Unified Communications capabilities beyond the office walls if they wish to get the maximum return on investment from their technology investments and the employees who use them.”

“This latest Webtorials report provides enterprises with a terrific snapshot of the opportunities and challenges to deploying Unified Communications in its current state,” said Wes Durow, vice president of Global Marketing at Sonus. “Enabling mobility across the enterprise should be the first consideration as companies plan their UC deployments and that means having a robust, open-standard, SIP-based communications architecture in place that can support employees no matter where they are or what device they use.”

Other Facts from the Study:

  • 63% of respondents indicated that smartphone use is “extensive” or “widespread” in their enterprise
  • Enterprise workers listed “Sharing Files” and “Participating in a Multimedia Conference” as the two most “painful” tasks to perform when working offsite

Additional Resources:


Sonus, SONS, Webtorials, Mobile Unified Communications, UC, SIP, session management, cost savings, employee productivity, smartphones, tablets, savings report, study, trends, session border controller, SBC

About Sonus Networks:

Sonus helps the world's leading communications service providers and enterprises embrace the next generation of SIP-based solutions including VoIP, video and Unified Communications through secure, reliable and scalable IP networks. With customers around the globe and 15 years of experience transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include session border controllers, policy/routing servers, subscriber feature servers and media and signaling gateways. Sonus products are supported by a global services team with experience in design, deployment and maintenance of some of the world's largest and most complex IP networks. For more information, visit www.sonus.net or call 1-855-GO-SONUS.

Important Information Regarding Forward-Looking Statements

The information in this release may contain certain forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995 regarding future events that involve risks and uncertainties. Although Sonus believes that its expectations are based on reasonable assumptions, readers are cautioned that these forward-looking statements are only predictions and are subject to inherent uncertainties, risks and changes in circumstances that are difficult to predict. All statements other than statements of historical facts contained in this report are forward-looking statements. Our actual results may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Sonus’ business, please refer to the “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Risk Factors” sections of Sonus’ filings with the Securities and Exchange Commission. Any forward-looking statements represent Sonus' views only as of the date on which such statement is made, and should not be relied upon as representing Sonus' views as of any subsequent date. While Sonus may elect to update forward-looking statements at some point, Sonus specifically disclaims any obligation to do so, except as required by law.

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