Welcome!

Microsoft Cloud Authors: Kevin Benedict, Pat Romanski, Liz McMillan, Lori MacVittie, Elizabeth White

News Feed Item

MACH ‘Cloud-Based Fraud Analytics’ Help Global Operators Combat Fraud

MACH, the leading provider of cloud-based managed communication services, today announced that through its Fraud Management System – FAME – it analyzes more than 100 million customer transactions daily to identify and report suspicious call patterns that indicate a fraud is being perpetrated. Through such analysis and reporting, operators can quickly act to counter fraud, enabling them to substantially reduce unnecessary revenue leakage.

Fraud is a major issue for the telecoms industry; the Communications Fraud Control Association suggests it may cost as much as US$80bn per year in lost revenue.1 MACH currently reports cases of potential fraud to its customers around the world on voice, SMS and data usage. Customers share data with MACH in near real-time, allowing transaction records to be analyzed on a 24/7 basis and any unusual behaviour to be flagged almost immediately. Of the 100 million transactions analyzed daily by MACH, around 1200 cases are flagged and investigated by the MACH team, and, of these, a daily average of 190 cases of potential fraud are passed on to customers. Once customers are alerted to a potential fraud, they can take a number of actions, from calling the subscriber to check if the transactions are genuine, to barring an individual account, or identifying associates of the subscriber to stop the fraud from spreading.

Joseph George, Director, Revenue Protection and Interconnect, MACH, commented: “It’s fantastic to have reached this milestone figure of 100 million transactions analyzed daily as it demonstrates how efficient our platform is. With falling ARPUs and greater competition in the telecoms industry, acting to counter revenue losses from fraud is essential. Fraud is big business: it's global, it's organised, it's sophisticated and it can happen at any time, anywhere and have a devastating effect on revenues. The faster potential leaks can be detected in real-time, the more money can be saved. Operators are now turning to fraud management solutions with a large data-handling capability and the architecture to be able to analyze it straight away. It’s great to see MACH leading the field in terms of these capabilities and dramatically reducing exposure to fraud for our customers.”

MACH’s FAME solution uses unique in-memory computing technology for ‘Big Data’ analysis, which provides rapid insights. By accessing data in Random Access Memory (RAM) rather than on traditional disk, user requests are able to interact with data which is already loaded into system memory, streamlining the process and providing a quicker, more efficient experience.

George concluded: “As we look ahead to 4G, the number of transactions mobile operators will be required to analyze will increase dramatically, so this type of real-time, ‘en masse’ analytics is only going to become more essential. In-memory computing and analytics provide a massive advantage in terms of speed here. These techniques also allow quick response to ‘what if?’ queries, meaning analysts can predict potential revenue leakage situations and receive not just the possible loss outcome, but also information about how to respond to a particular case.”

Part of the M Protect portfolio, the MACH FAME platform supports a full suite of functions to minimise fraud-related revenue leakage, including domestic and international fraud management. M Protect presents a comprehensive revenue protection platform, which also supports revenue assurance and data retention, and provides tangible cost benefits in terms of process alignment and efficiency gains. The platform can be adopted through a licensed software model, cloud-based delivery or a managed service approach.

-ENDS-

About MACH

MACH is the leading provider of cloud-based, managed communications services for monetizing mobile data, simplifying interoperability between networks, optimizing wholesale processes and protecting revenues. It is fast becoming the provider of choice for real-time, value added services that are essential for communications service providers around the globe to enhance customer experience, optimize wholesale processes and monetize their businesses in 3G and 4G mobile ecosystems. With its long heritage in data and financial clearing, settlement and hub based connectivity models, it provides its 650 operator customers with state-of-the-art tools needed to align business processes. Headquartered in Luxembourg, MACH has offices in 12 countries. Its customers include Orange, Telefonica, T-Mobile, Telus, Verizon Wireless and Microsoft, as well as enterprise messaging customers like KLM. For more information, visit www.mach.com, follow MACHconnects on Twitter or read The MACH Blog.

1 Source: Communications Fraud Control Association, Fraud Loss Survey, www.cfca.org/fraudlosssurvey/

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and G...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
DXWorldEXPO LLC announced today that "IoT Now" was named media sponsor of CloudEXPO | DXWorldEXPO 2018 New York, which will take place on November 11-13, 2018 in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.