Welcome!

Microsoft Cloud Authors: Janakiram MSV, Pat Romanski, Steven Mandel, John Basso, Liz McMillan

News Feed Item

TaxResources, Trusted by Millions for Audit Defense, Puts Its Trust in ITinvolve for Service Management

Unlike Any Other Industry Offering, ITinvolve for Service Management Empowers IT Staff Through Active Knowledge Delivery and Social Collaboration to Improve Decision-Making and Service Support

HOUSTON, TX -- (Marketwire) -- 11/08/12 -- ITinvolve, the leading innovator of social IT service management solutions, today announced that TaxResources, Inc., the nation's leading audit defense firm, has selected ITinvolve for Service Management™ to improve employee productivity by dramatically reducing business downtime and the effort required to manage critical IT knowledge. ITinvolve for Service Management is the only IT Service Management (ITSM) solution that captures and promotes both the people and machine knowledge necessary to understand and manage complex IT environments.

Prior to ITinvolve, TaxResources leveraged Microsoft SharePoint Workspace and a host of standard documents to store information about its IT environment, and relied on a mostly manual change management process that was cumbersome and time consuming. Finding this approach inadequate, the company began looking for an alternative, finally discovering the innovation built into ITinvolve.

"We were heading down the path of building our own IT knowledge management system when I came across ITinvolve and realized they had not only built what we were seeking, but could also provide social collaboration capabilities that could take us even further," said Matthew Estes, Director of Strategic Initiatives at TaxResources. "We looked at some of the big vendor CMDB packages but they were overkill and would have required additional resources just to keep them up to date."

Estes said the goal of the TaxResources IT department is to be agile and responsive, deploying solutions that are easy to use without having to commit staff resources to maintain them over time.

"By way of ROI, we expect to achieve a reduction in IT outages and other issues that result from IT changes. We also expect to get back at least an hour per week per IT staff member by leveraging the intuitive visualization, analysis and collaboration capabilities of ITinvolve," Estes added.

ITinvolve for Service Management with Active Knowledge Delivery delivers highly unique and innovative capabilities, including:

  • Social Knowledge Management provides a single, federated and trustworthy source of knowledge for the IT environment by capturing and promoting the collective knowledge of the IT team in order to understand all relationships and dependencies in the IT ecosystem, including policies, people, devices, applications and business services.
  • Impact Analysis presents visually meaningful views of relationships and dependencies so that impacts and risks are immediately identified from any stakeholder perspective in the IT environment.
  • Active Knowledge Delivery ensures time and money is never wasted hunting for information that should be readily available. Active Knowledge Delivery presents the critical knowledge and intelligent analysis needed to resolve incidents faster, identify the root causes of problems and understand potential impacts of changes.
  • In-Context Collaboration ensures that everyone involved shares relevant information- without unnecessary noise and distractions. IT professionals can make collective decisions faster and easily capture important information discussed so lessons learned never have to be re-learned.
  • Virtual Process Enablement dramatically improves the efficiency and effectiveness of change, incident and other critical IT management processes. ITinvolve virtual channels ensure the right IT stakeholders are able to collaborate with the right information to make faster decisions without lengthy meetings.

"The promise of social IT service management is real and offers tangible value for IT leaders. ITinvolve has products that deliver on this promise today," Estes said. "We were pleasantly surprised to learn that social IT is not just for large enterprises, but also ideal for mid-sized IT departments like ours who leverage technology to achieve high levels of IT performance and a strong return on their investments."

About TaxResources

With over three million members, TaxResources, Inc. is the leading audit defense firm in the nation. TaxResources is committed to providing the finest income tax audit representation and the best taxpayer education available while minimizing the stress involved in dealing with the IRS or any tax authority. To learn more about income tax audits and Audit Defense membership plans, visit www.taxaudit.com.

About ITinvolve

ITinvolve is the leading innovator of social IT service management solutions. ITinvolve helps IT professionals understand and manage complex IT environments, efficiently execute IT service management processes, capture and use knowledge to resolve incidents faster, find the root-cause of problems and substantially reduce risks associated with bad changes. ITinvolve lowers the total cost of delivering great IT service. Built on the secure and scalable Force.com platform, ITinvolve requires no hardware or software installation and is remarkably easy to use.

Call 1-877-741-8944, visit www.itinvolve.com or follow on Twitter @itinvolve

Contact:

Jim Engineer
e-Rainmaker PR for ITinvolve
Email Contact
630.728.1387
@jimengineer

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
Although it has gained significant traction in the consumer space, IoT is still in the early stages of adoption in enterprises environments. However, many companies are working on initiatives like Industry 4.0 that includes IoT as one of the key disruptive technologies expected to reshape businesses of tomorrow. The key challenges will be availability, robustness and reliability of networks that connect devices in a business environment. Software Defined Wide Area Network (SD-WAN) is expected to...
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of (at least) three separate application components: the software embedded in the device, the back-end service, and the mobile application for the end user’s controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/target –...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
As cloud adoption continues to transform business, today’s global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.