Welcome!

Microsoft Cloud Authors: Pat Romanski, Lori MacVittie, Andreas Grabner, Jim Kaskade, John Basso

News Feed Item

TeleTech Announces Third Quarter 2012 Financial Results

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced financial results for the third quarter ended September 30, 2012. The Company also filed its Quarterly Report on Form 10-Q with the Securities and Exchange Commission for the quarter ended September 30, 2012.

“We continue to execute on our strategy of investing in both revenue diversification and innovation to position the company for top line growth,” said Ken Tuchman, TeleTech chairman and chief executive officer. “Our diversified business segments grew to 22 percent of revenue from 18 percent in the year-ago period. Our strong balance sheet has funded our continued investment in scalable, technology-rich offerings that keep us strategically relevant with the increasingly complex customer experience needs of our clients,” continued Tuchman. “Industry leading companies realize that creating strong emotional connections with their customers is the key differentiator in today’s dynamic global marketplace. As we celebrate our 30th year in business, I am very excited about our future. We have been investing in innovation for the past three decades and as a result, we are uniquely positioned to help our clients deliver on the promise of their brand by providing engaging customer experiences at every touch point.”

THIRD QUARTER 2012 FINANCIAL HIGHLIGHTS

  • Third quarter 2012 revenue was $286.3 million compared to $304.2 million in the third quarter 2011. The lower revenue was attributable to a $27.7 million reduction from the Company’s previously announced decision to exit certain underperforming business in addition to a $4.5 million negative foreign currency impact. Excluding the impact of the above reductions, third quarter 2012 revenue grew $14.3 million or 4.7 percent.
  • Income from operations for the third quarter 2012 included $2.6 million of net restructuring and impairment charges.
  • Third quarter 2012 income from operations was $27.4 million or 9.6 percent of revenue compared to $26.6 million or 8.7 percent of revenue in the third quarter 2011. Excluding the restructuring and impairment charges discussed above, third quarter 2012 non-GAAP income from operations was $30.0 million or 10.5 percent of revenue.
  • Third quarter 2012 fully diluted earnings per share attributable to TeleTech stockholders was 52 cents compared to 44 cents in the third quarter 2011. Excluding restructuring, impairment and other items, third quarter 2012 non-GAAP fully diluted earnings per share attributable to TeleTech stockholders increased 11.4 percent to 39 cents compared to 35 cents in the year-ago quarter.
  • During the third quarter 2012 TeleTech signed an estimated $90 million in annualized revenue from both new and expanding client relationships. Approximately 75 percent represented recurring revenue.

STRONG BALANCE SHEET CONTINUES TO FUND OPERATIONS, SHARE REPURCHASES AND STRATEGIC ACQUISITIONS

  • As of September 30, 2012, TeleTech had cash and cash equivalents of $170.4 million, $88.0 million of borrowings on its credit facility and total other debt of $12.8 million, resulting in net cash of $69.6 million.
  • TeleTech had approximately $408 million of additional borrowing capacity available under its revolving credit facility as of September 30, 2012. This provides TeleTech with the continued financial flexibility to fund organic growth, share repurchases and accretive acquisitions.
  • Cash flow from operations in the third quarter 2012 increased to $14.8 million from a negative ($8.5) million in the third quarter 2011. The increase was primarily due to the timing of certain working capital items.
  • Capital expenditures in the third quarter 2012 were $15.8 million compared to $8.8 million in the third quarter 2011. The higher capital expenditures were principally related to increased investments in the Company’s technology-based offerings.
  • TeleTech repurchased 0.9 million shares of common stock during the third quarter 2012 for a total cost of $14.5 million. As of September 30, 2012, there was $26.5 million authorized for future share repurchases.

SEGMENT REPORTING

To provide clarity as to the financial profile and performance of TeleTech’s primary businesses, TeleTech reports financial results for the following four business segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS) and Customer Strategy Services (CSS). Corporate expenses are reported separately from the above. Highlights of the financial performance of the primary segments are provided below.

Customer Management Services (CMS) – Customer Experience Delivery Solutions

  • CMS third quarter 2012 revenue was $224.0 million, representing approximately 78 percent of total third quarter 2012 revenue, compared to $248.7 million in the third quarter 2011. The lower revenue was attributable to a $27.7 million reduction from the Company's previously announced decision to exit certain underperforming business in addition to a $4.1 million negative foreign currency impact. Excluding the above reductions, revenue increased by $7.1 million or 2.9 percent.
  • CMS third quarter 2012 income from operations included $2.5 million of net restructuring and impairment charges.
  • CMS third quarter 2012 income from operations, before corporate expenses, was $47.2 million or 21.1 percent of revenue, compared to 17.4 percent of revenue in the third quarter 2011. Excluding the $2.5 million of net restructuring and impairment charges, CMS third quarter 2012 non-GAAP income from operations was $49.7 million or 22.2 percent of revenue. The higher third quarter 2012 operating margin was primarily related to TeleTech’s profit improvement initiatives including an increase in capacity utilization for its multi-client centers to 77 percent from 74 percent in the year-ago quarter.

Customer Growth Services (CGS) – Technology-Enabled Revenue Generation Solutions

  • CGS third quarter 2012 revenue was $28.2 million, representing approximately 10 percent of total third quarter 2012 revenue, compared to $25.8 million in the third quarter 2011.
  • CGS third quarter 2012 income from operations was $5.8 million or 20.6 percent of revenue, compared to 19.5 percent of revenue in the third quarter 2011.

Customer Technology Services (CTS) – Hosted and Managed Technology Solutions

  • CTS third quarter 2012 revenue was $22.3 million compared to $22.9 million in the year-ago period, representing approximately 8 percent of total third quarter 2012 revenue.
  • CTS third quarter 2012 income from operations was $3.3 million or 14.6 percent of revenue, compared to $4.3 million or 18.7 percent of revenue in the third quarter 2011. CTS third quarter 2012 operating results reflect the combination of its cloud- and premise-based services along with an increased investment in technology and expanded offerings to support its continued growth initiatives.
  • During the third quarter, TeleTech further enhanced its cloud-based market opportunity and expertise by achieving Cisco’s Cloud Provider Certification and Contact Center as a Service Designation.

Customer Strategy Services (CSS) – Customer Experience Strategy and Data Analytics Solutions

  • CSS third quarter 2012 revenue increased 69.9 percent to $11.7 million compared to $6.9 million in the third quarter 2011.
  • CSS third quarter 2012 income from operations was $0.8 million or 7.1 percent of revenue, compared to an operating loss of ($0.3) million in the third quarter 2011. The higher operating margin was attributable to the increased revenue enabling greater fixed cost absorption.

Corporate Expenses

  • The third quarter 2012 income from operations for the above segments excluded $29.7 million of corporate expenses. TeleTech expects to continue to further leverage its general and administrative expenses as a percentage of revenue across its expanding suite of services.

BUSINESS OUTLOOK

  • TeleTech continues to expect 2012 revenue will range between $1.15 billion and $1.2 billion.
  • TeleTech continues to expect 2012 operating margin will increase from 2011 and range between 8.5 percent and 9.0 percent, before asset impairment and restructuring charges.

SEC FILINGS

The company’s filings with the Securities and Exchange Commission are available in the “Investors” section of TeleTech’s website, which can be found at www.teletech.com.

CONFERENCE CALL

A conference call and webcast with management will be held on Thursday, November 8, 2012 at 8:30 a.m. Eastern Time. You are invited to join a live webcast of the conference call by visiting the “Investors” section of the TeleTech website at www.teletech.com. If you are unable to participate during the live webcast, a replay will be available on the TeleTech website through Thursday, November 22, 2012.

NON-GAAP FINANCIAL MEASURES

To supplement the Company's consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP) in the United States, the Company uses the following non-GAAP financial measures: Free Cash Flow, Non-GAAP Income from Operations, Non-GAAP EBITDA and Non-GAAP EPS. TeleTech believes that providing these non-GAAP financial measures provides investors with greater transparency to the information used by TeleTech's management in its financial and operational decision making and allows investors to see TeleTech's results "through the eyes" of management. TeleTech also believes that providing this information better enables TeleTech's investors to understand its operating performance and information used by management to evaluate and measure such performance. These financial measures are not intended to be used in isolation or as a substitute for the financial information prepared and presented in accordance with GAAP. A reconciliation of these non-GAAP financial measures is available in the financial tables attached to this press release. We also encourage all investors to read our Quarterly Report on Form 10-Q for the quarter ended September 30, 2012.

ABOUT TELETECH

For 30 years, TeleTech and its subsidiaries have helped the world’s most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 39,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit www.teletech.com.

FORWARD-LOOKING STATEMENTS

Statements in this press release that relate to future results and events (including statements about future financial and operating performance) are forward-looking statements based on TeleTech's current expectations. Actual results and events in future periods could differ materially from those projected in these forward-looking statements because of a number of risks and uncertainties including: achieving estimated revenue from new, renewed and expanded client business as volumes may not materialize as forecasted, especially due to the global economic slowdown; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients; our ability to execute our growth plans, including the successful integration of acquired companies and the sales of new products; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the customer management industry, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers’ concerns or adverse publicity regarding our clients’ products; our ability to find cost-effective locations, obtain favorable lease terms and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, fires, pandemic, or terrorist-related events; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which we operate; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that adversely impacts our tax obligations, health care costs or the customer management industry. A detailed discussion of these and other risk factors that could affect our results is included in TeleTech's SEC filings, including our Annual Report on Form 10-K for the year ended December 31, 2011. The Company’s filings with the Securities and Exchange Commission are available in the “Investors” section of TeleTech’s website, which is located at www.teletech.com. All information in this release is as of November 7, 2012. The Company undertakes no duty to update any forward-looking statement to conform the statement to actual results or changes in the Company’s expectations.

       

TELETECH HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(unaudited)

 
 
Three months ended Nine months ended
September 30, September 30,
2012 2011 2012 2011
 
Revenue $ 286,268 $ 304,235 $ 867,720 $ 878,850
 
Operating Expenses:
Cost of services 201,766 220,795 622,782 630,274
Selling, general and administrative 43,845 43,445 137,689 138,529
Depreciation and amortization 10,695 11,807 31,040 34,828
Restructuring charges, net 2,440 1,616 20,694 2,298
Impairment losses   161     -     2,958     230  
Total operating expenses   258,907     277,663     815,163     806,159  
 
Income From Operations 27,361 26,572 52,557 72,691
 
Other income (expense)   (1,252 )   (633 )   (2,802 )   (2,179 )
 
Income Before Income Taxes 26,109 25,939 49,755 70,512
 
Benefit (Provision) for income taxes   3,611     496     3,030     (9,482 )
 
Net Income 29,720 26,435 52,785 61,030
 
Net income attributable to noncontrolling interest   (1,291 )   (1,064 )   (3,152 )   (2,969 )
 
Net Income Attributable to TeleTech Stockholders $ 28,429   $ 25,371   $ 49,633   $ 58,061  
 

Net Income Per Share Attributable to TeleTech Stockholders

 
Basic $ 0.53   $ 0.45   $ 0.90   $ 1.02  
 
Diluted $ 0.52   $ 0.44   $ 0.89   $ 1.00  
 
 
Income From Operations Margin 9.6 % 8.7 % 6.1 % 8.3 %
Net Income Attributable to TeleTech Stockholders Margin 9.9 % 8.3 % 5.7 % 6.6 %
Effective Tax Rate (13.8 )% (1.9 )% (6.1 )% 13.4 %
 
 
Weighted Average Shares Outstanding
Basic 54,093 56,476 55,233 56,790
Diluted 54,905 57,748 55,991 58,173
       
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT INFORMATION
(In thousands)
(unaudited)
 
 
Three months ended Nine months ended
September 30, September 30,
2012 2011 2012 2011
 
Revenue:
Customer Management Services $ 224,041 $ 248,690 $ 688,317 $ 742,969
Customer Growth Services 28,200 25,793 75,373 71,419
Customer Technology Services 22,343 22,876 72,852 39,193
Customer Strategy Services   11,684     6,876     31,178     25,269  
Total $ 286,268   $ 304,235   $ 867,720   $ 878,850  
 
Income (Loss) From Operations:
Customer Management Services $ 47,181 $ 43,385 $ 120,797 $ 141,223
Customer Growth Services 5,818 5,020 11,108 12,596
Customer Technology Services 3,272 4,289 11,734 10,158
Customer Strategy Services 824 (322 ) 1,671 1,450
Corporate   (29,734 )   (25,800 )   (92,753 )   (92,736 )
Total $ 27,361   $ 26,572   $ 52,557   $ 72,691  
   
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In thousands)
 
 
September 30, December 31,
2012 2011
(unaudited)
 
ASSETS
Current assets:
Cash and cash equivalents $ 170,377 $ 156,371
Accounts receivable, net 244,175 243,636
Other current assets   95,830   78,275
Total current assets 510,382 478,282
 
Property and equipment, net 111,431 100,321
Other assets   183,791   168,375
 
Total assets $ 805,604 $ 746,978
 
LIABILITIES AND EQUITY
Total current liabilities $ 161,568 $ 170,011
Other long-term liabilities 145,117 106,720
Total equity   498,919   470,247
 
Total liabilities and equity $ 805,604 $ 746,978
 
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
(unaudited)
       
 
Three months ended Nine months ended
September 30, September 30,
2012 2011 2012 2011
 
Reconciliation of Gross Margin:
 
Revenue $ 286,268 $ 304,235 $ 867,720 $ 878,850
Cost of services   201,766     220,795     622,782     630,274  
Gross margin $ 84,502   $ 83,440   $ 244,938   $ 248,576  
 
Gross margin percentage 29.5 % 27.4 % 28.2 % 28.3 %
 
 
Reconciliation of EBIT & EBITDA:
 

Net Income Attributable to TeleTech Stockholders

$ 28,429 $ 25,371 $ 49,633 $ 58,061
Interest income (780 ) (896 ) (2,235 ) (2,282 )
Interest expense 2,129 1,143 4,810 3,814
(Benefit) Provision for income taxes   (3,611 )   (496 )   (3,030 )   9,482  
EBIT $ 26,167 $ 25,122 $ 49,178 $ 69,075
 
Depreciation and amortization   10,695     11,807     31,040     34,828  
 
EBITDA $ 36,862 $ 36,929 $ 80,218 $ 103,903
 
 
Reconciliation of Free Cash Flow:
 
Cash Flow From Operating Activities:
Net income $ 29,720 $ 26,435 $ 52,785 $ 61,030
Adjustments to reconcile net income to net cash
provided by operating activities:
Depreciation and amortization 10,695 11,807 31,040 34,828
Other   (25,661 )   (46,721 )   (20,414 )   (56,356 )
Net cash provided by operating activities 14,754 (8,479 ) 63,411 39,502
 
Less - Total Capital Expenditures   15,781     8,804     33,149     21,166  
 
Free Cash Flow $ (1,027 ) $ (17,283 ) $ 30,262 $ 18,336
 
 
Reconciliation of Non-GAAP Income from Operations:
 
Income from Operations $ 27,361 $ 26,572 $ 52,557 $ 72,691
Restructuring charges, net 2,440 1,616 20,694 2,298
Impairment losses 161 - 2,958 230

Acquisition-related expenses

  -     -     159     1,066  
 
Non-GAAP Income from Operations $ 29,962 $ 28,188 $ 76,368 $ 76,285
 
 
Reconciliation of Non-GAAP EPS:
 

Net Income Attributable to TeleTech Stockholders

$ 28,429 $ 25,371 $ 49,633 $ 58,061
Add: Asset impairment and restructuring charges, net of related taxes 1,835 1,136 15,097 1,777
Add: Acquisition-related expenses, net of related taxes - - 95 640
Add: Changes in judgement for uncertain tax positions recorded in prior periods   (8,904 )   (6,568 )   (9,441 )   (6,405 )
 

Non-GAAP Net Income Attributable to TeleTech Stockholders

$ 21,360 $ 19,939 $ 55,384 $ 54,073
 
Diluted shares outstanding 54,905 57,748 55,991 58,173
 

Non-GAAP EPS Attributable to TeleTech Stockholders

$ 0.39 $ 0.35 $ 0.99 $ 0.93
 
 
Reconciliation of Non-GAAP EBITDA:
 

Net Income Attributable to TeleTech Stockholders

$ 28,429 $ 25,371 $ 49,633 $ 58,061
Interest income (780 ) (896 ) (2,235 ) (2,282 )
Interest expense 2,129 1,143 4,810 3,814
(Benefit) Provision for income taxes (3,611 ) (496 ) (3,030 ) 9,482
Depreciation and amortization 10,695 11,807 31,040 34,828
Asset impairment and restructuring charges 2,601 1,616 23,652 2,528

Acquisition-related expenses

- - 159 1,066
Equity-based compensation expenses   3,465     3,848     10,310     11,563  
 
Non-GAAP EBITDA $ 42,928 $ 42,393 $ 114,339 $ 119,060

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, will discuss how AI can simplify cloud operations. He will cover the following topics: why clou...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2017 New York. The 20th Cloud Expo and 7th @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Internet to enable us all to im...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, will share examples from a wide range of industries – includin...
"We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2017 New York The 7th Internet of @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, New York. Chris Matthieu is the co-founder and CTO of Octoblu, a revolutionary real-time IoT platform recently acquired by Citrix. Octoblu connects things, systems, people and clouds to a global mesh network allowing users to automate and control design flo...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Unless your company can spend a lot of money on new technology, re-engineering your environment and hiring a comprehensive cybersecurity team, you will most likely move to the cloud or seek external service partnerships. In his session at 18th Cloud Expo, Darren Guccione, CEO of Keeper Security, revealed what you need to know when it comes to encryption in the cloud.
With 15% of enterprises adopting a hybrid IT strategy, you need to set a plan to integrate hybrid cloud throughout your infrastructure. In his session at 18th Cloud Expo, Steven Dreher, Director of Solutions Architecture at Green House Data, discussed how to plan for shifting resource requirements, overcome challenges, and implement hybrid IT alongside your existing data center assets. Highlights included anticipating workload, cost and resource calculations, integrating services on both sides...
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal...