Welcome!

Microsoft Cloud Authors: Pat Romanski, Andreas Grabner, Nick Basinger, Kevin Benedict, Liz McMillan

News Feed Item

Seventh Annual inContact User Conference (ICUC) Attracts Record Number of Attendees

More Than 40% Increase in Attendance Driven by Exciting Keynotes, Industry Speakers and First Annual Customer Awards

SALT LAKE CITY, Oct. 18, 2012 /PRNewswire/ -- The seventh annual inContact User Conference (ICUC) concluded last week after four days of learning, networking and training designed to improve the overall contact center experience. The event, which posted a more than 40 percent increase in attendance by customers, industry experts and partners compared to last year, established that cloud computing-based contact centers are becoming the norm, affirmed inContact's (NASDAQ: SAAS) leadership position in the market, and provided attendees with significant strategies to drive forward their businesses.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

"Customers have come to expect to interact with companies in a multitude of ways– whether it's over the phone, via social media, or through a company's website – and the bar has been raised for contact centers," said Paul Jarman, inContact CEO. "Smart contact centers are looking for a competitive advantage, and our powerful cloud portfolio helps them provide a differentiated service experience. ICUC continued the momentum following our recent recognition by Frost & Sullivan and Software Magazine's Software 500 Award. With more than 400 attendees sharing their insights and customer-centric growth strategies on Facebook and Twitter, via breakout sessions and keynote speeches, this year's inContact User Conference was more interactive and relevant than ever before."

Joseph Michelli Keynote a Conference Highlight

Acclaimed author, business consultant, and former radio show host, Joseph Michelli, Ph.D., was the featured conference keynote speaker and shared with ICUC attendees how to develop and maintain strong emotional and personal connections with customers. Through operational execution and the delivery of credible, unique, relevant and durable experiences, Dr. Michelli also discussed strategies to maximize customer engagement, loyalty and advocacy.

First Ever Customer Excellence Awards: Mojo

The inContact Mojo Award program celebrates excellence in customers' organizations and recognized companies who strive to provide exceptional experiences even in the face of the changing customer landscape.  This year's winners included United Way Worldwide, Shaklee, Konica Minolta, Piedmont Natural Gas, Frontline Call Centers, HEB, KM2, Carsafe and DATACORE Marketing.

New and Expanded Thought-Leading Breakout Sessions

ICUC 2012 featured the largest number of customer-led breakout sessions in the event's history, where they shared best practices on a variety of contact center issues and challenges. Highlighted sessions include:

  • Building the Contact Center of the Future, featuring 1to1 Media and Frontline Call Centers
  • Metrics and Data in Your Contact Center, featuring Volunteers of America, DATACORE Marketing and KM2 Solutions
  • Voice of the Customer, featuring Avon, Commerce Bank, Piedmont Natural Gas and WellStar Health System, Inc.
  • Hiring, Managing and Retaining At-Home Agents, featuring Frontline Call Centers, FamilySearch, AnswerX and Recyclebank

Networking Opportunities

In addition to learning opportunities, ICUC 2012 also provided attendees with a chance to connect and exchange best practices outside of breakout sessions. Facility tours gave customers an insider look into how inContact works to develop leading cloud contact center solutions. The inContact Professional Services and Solutions Management teams also came together in the Solutions Lounge to provide best practices advice to customer challenges and questions in a laid-back, relaxing environment. Additionally, attendees had a chance to socialize and give back during the "Pack a Backpack" charity event to benefit Big Brothers & Big Sisters, where 1500 backpacks were assembled and donated to help children at risk.

ICUC 2012 was sponsored by Siemens, Verint, Customer Dynamics, Microsoft Dynamics CRM, BiznusSoft, RiverStar, 1to1 Media, CCNG, and Contact Center Pipeline.

 Additional Information

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

SOURCE inContact

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.