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1st Touch Survey Reveals Five Mobile Technology Trends In Social Housing And Local Government

A survey conducted by Ryzex and 1st Touch (www.1sttouch.com) offers insights into the latest mobile device trends, in the UK, amongst Social Housing and Local Government organisations. An Executive White Paper has been produced from the survey results and is available from [email protected].

The survey revealed five key trends. These were:
TREND 1: Of the early adopters of mobile technology surveyed, 67% of Local Government and Social Housing organizations have integrated rugged or semi-rugged mobile technology. The adoption of mobile technology suggests that paper based systems are now disappearing rapidly, leading to increased productivity. However, the 2012 study suggests that this is not a consistent picture and that there are large areas of this evolving market still to convert. Of those who had already made an initial move to mobile, the majority use 2 different devices which can result in lost uptime.

TREND 2: Amongst those who have moved to mobile handheld devices, early problems have been detected with the initial handheld units chosen, which were simply not rugged enough. Whilst government and social housing organisations have moved toward mobile technology to manage, control and support mobile operatives, poorly performing hardware has caused organizations to look again at their initial choice of devices. A strong perception now exists that semi-rugged or rugged devices can overcome major problems such as poor battery life and cracked screens; mitigating the problems that arise from devices dropped or damaged in the field.

TREND 3: 42% of those surveyed purchased devices from an airtime provider. The survey shows that many first generation users opted to go with devices from a phone contractor due to an existing contract. This often resulted in devices that were inappropriate for the handheld environment in social housing and local government.

TREND 4: The majority of users in local government and social housing have needed to replace failed, broken and discontinued devices between every 1 and 6 months.

TREND 5: 100% of second-generation users would consider upgrading to a more rugged device to maximise uptime. Of those surveyed, all would upgrade their existing handheld assets to more rugged devices in order to extend the amount of time between device failures. Additionally, 75% would consider outsourcing support so as to better manage solutions and costs.

Commenting on the survey Cherry Rance Marketing Director of 1st Touch said, "Our survey reveals that pairing the right device with the right applications can bring significant efficiencies and productivity increases to any organisation where handheld based operatives equipped with PDAs provide services. Simply put, the right rugged device and the right mobile workforce solution can completely revolutionise communication with back office systems as well as customers. Choosing the wrong device or the wrong mobile solution leads to significant downtime and highly questionable ROI."

Ends….

About 1st Touch (www.1sttouch.com)
1st Touch, based in Southampton UK, develops a widely acclaimed range of software systems that have enabled numerous field workforce-based organisations to fully embrace mobile technology and so achieve significant savings, greater productivity and more cost-effective use of resources.

1st Touch Mobile delivers clear and unique benefits that make a real and positive impact. These include:

- Enhanced operative route planning and service delivery- better time usage and reduced fuel costs.
- Significant cost reductions for organisations because airtime is minimised and the system is always available - with or without airtime.
- Lone worker safety.
- Flexibility through simple customer control over forms creation and amendment.
- Smooth integration with multiple leading back office and other enterprise software applications, so that data is entered only once.

1st Touch has a clear focus on the public sector and in particular Local Government; where the software has already been adopted for a wide range of mobile workforce uses.

Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management and Revenues and Benefits, along with Surveying, Planning Control, and Trading Standards. Together with key sectors such social housing, and care delivery, many organisations now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers across the enterprise. Users include: Powys County Council, 2010 Rotherham, Wakefield & District Housing, Homeserve, North Ayrshire Council, Philips Collection Services, Amicus Horizon, Peabody and Manchester Northwards

1st Touch is a PartnerSelect Authorised ISV for Motorola, Authorised ISV for Intermec, a certified Gold Partner for Windows Embedded Technology and certified Microsoft Gold ISV Partner.

For further information, please contact:
Cherry Rance
1st Touch
07850 313600
0871 716 3060
[email protected]

or

Leigh Richards
The RIGHT Image PR & Digital Marketing Group
07758 372527
0844 561 7586
[email protected]

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