Welcome!

Microsoft Cloud Authors: Pat Romanski, Liz McMillan, Lori MacVittie, Elizabeth White, Yeshim Deniz

News Feed Item

Marconi Partners With [email protected] to Deliver a Hosted Contact Center Solution

Marconi 'Impact UltraContact' Will Enable Service Providers to Generate New Revenue Streams by Delivering a Hosted Contact Cente

LA JOLLA, Calif., Oct. 5 /PRNewswire/ -- [email protected], the market leader in software infrastructure for carrier-hosted contact center services, today announced a partnership with Marconi Corporation plc (LONDON: MONI) . Under the terms of the agreement, Marconi will deploy [email protected]'s hosted contact center application, CallCenterAnywhere, in conjunction with Marconi's Impact SoftSwitch to deliver Impact UltraContact, which will enable service providers to generate new revenue streams by offering a hosted contact center solution to small to medium enterprises (SMEs).

Marconi Impact UltraContact is a hosted software application that handles all interaction between customers and the business including telephone, web-chat and email. It can deliver all the features of a contact center including automatic call distribution, computer telephony interaction and interactive voice response; but as a hosted solution it does not require SMEs to make the expensive investment in time, money and expertise associated with rolling out a premises based contact center.

Impact UltraContact is hosted by the service provider and is essentially rented to SMEs who are charged a usage based fee or a monthly rental amount, ensuring that the service provider has an ongoing source of revenue.

"The partnership with [email protected] forms part of Marconi's ongoing strategy to partner with best in class companies to deliver applications which will help service providers to better serve their customers," explained said Kevin Hourigan, vice president of Marconi's SoftSwitch product group. "Impact UltraContact will help service providers fulfill the demands from SMEs to provide hosted voice applications, which have the same functionality as the most comprehensive contact center system but do not require a costly outlay, ongoing maintenance and upgrades."

"The partnership with Marconi will enable [email protected] to expand its market reach to new service providers, who are becoming increasingly important as both SMEs and larger organizations look to their service providers to supply value-added voice services," explained Eli Borodow, CEO of [email protected] "Marconi has expertise and relationships in this market and their customers are looking for exciting new applications that can provide customer value and generate additional income in managed and hosted services."

About [email protected]

[email protected], Inc. is the worldwide leader in multi-tenant and adaptive IP contact center technology for enterprises and service providers. Its award-winning CallCenterAnywhere solution is deployed in both single and multi-site contact centers across the spectrum of Fortune-class companies, government and in mission-critical service provider networks such as MCI, Siebel ("Contact OnDemand") and TELUS. The company's CallCenterAnywhere solution enables contact center technology to be shared across locations without sacrificing local autonomy. It's unique adaptive architecture enables all technology-driven contact center business processes to be modified on demand, in real-time, at a local or global level; empowering companies to optimize resources and application performance in real-time in response to changing business conditions. For more information visit http://www.telephonyatwork.com/.

About Marconi's SoftSwitch

Marconi's SoftSwitch offers carrier-class reliability in an open- interfaced IP platform that meets the increasing needs of network operators and large enterprises. SoftSwitch has a significantly small footprint in the network and the ability to migrate seamlessly to a Class 5 IP-based network. This multiservice, next-generation carrier-class switching platform is an ideal PSTN replacement in a next-generation network architecture. SoftSwitch's open standard operability ensures compliance with a variety of IP phones.

The ability to make real-time video calls or interface to web-based applications as well as delivering numerous voice-based features makes Marconi's SoftSwitch a cost-effective enabler of incremental revenue streams for network operators.

About Marconi Corporation plc

Marconi Corporation plc is a global telecommunications equipment, services and solutions company. The company's core business is the provision of innovative and reliable optical networks, broadband access technologies, data networks and related professional and support services. The company's customer base includes many of the world's largest telecommunications operators.

The company is listed on the London Stock Exchange under the symbol MONI and on NASDAQ under the ticker MRCIY. Additional information about Marconi Corporation can be found at http://www.marconi.com/.

Copyright (c) 2005 [email protected], Inc. and Marconi Corporation plc. All rights reserved. All brands or product names are trademarks of their respective holders.

This press release contains forward-looking statements with respect to products, partners, customers, future growth and other matters. Please refer to the Form 10-K report filed by Marconi Corporation plc with the United States Securities and Exchange Commission for a discussion of risks that could cause actual results to differ materially from such statements.

[email protected]

CONTACT: Pat Aubert of [email protected], +1-858-410-1600, ext. 323, or
fax, +1-858-410-3953, [email protected]

Web site: http://www.telephonyatwork.com/

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of ...
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)