Welcome!

Microsoft Cloud Authors: Andreas Grabner, Stackify Blog, Liz McMillan, David H Deans, Automic Blog

News Feed Item

Salesforce.com Expands Chatter Private Beta and Launches ChatterExchange - Accelerating the Market Shift to Cloud 2, the Next Cloud Computing Paradigm

Cloud 2 combines next generation mobility, social collaboration and real-time information access, creating new levels of productivity and taking enterprise cloud computing to the next level

NEW YORK, April 8 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced it is accelerating the market shift to the next cloud computing paradigm, Cloud 2. The first phase of cloud computing was about leveraging technologies that were low cost, fast and easy to use on your desktop. Cloud 2 represents the next generation of cloud computing, one that is inherently social, collaborative and delivers real-time access to data and information across new mobile devices.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

To meet the overwhelming demand for social enterprise apps, and to accelerate the shift to Cloud 2, salesforce.com has extended the Salesforce Chatter private beta program to more than 500 companies, including customers like Enterasys Networks and Saatchi & Saatchi. In addition, the company launched the AppExchange 2, with the ChatterExchange, a new category for social enterprise applications.

Comments on the News

  • "We are in the era of Cloud 2, where social networking use has surpassed e-mail, Facebook and YouTube use have outpaced search, and new mobile devices like the iPad are creating entirely new ways to interact with information," said Marc Benioff, chairman and CEO, salesforce.com. "With today's announcement, salesforce.com is advancing the shift to Cloud 2, where productivity gains are going to come from real-time collaboration available on any device. We've seen the future of enterprise software, and it looks more like Facebook on the iPad than Yahoo on the PC."
  • "The best innovations from the consumer Web are moving to the enterprise forcing software to evolve," said Denis Pombriant, principle, Beagle Research. "The next decade will see demands for more sustainable business processes and cloud computing will meet the challenge by continuing to tilt away from the desktop and on-premise infrastructure, toward location independent computing that accesses data in the cloud on any mobile device."

Chatter Brings Cloud 2 to the Enterprise

Companies of all sizes and industries have realized that the cloud computing model can deliver tremendous success -- it is low cost, fast and easy to use. With the rise of Facebook, Google and Twitter, companies are realizing there is a smarter way to harness the power of the social networking services made popular by the consumer Web. Salesforce.com accelerates the move to the next cloud computing paradigm, Cloud 2, with Chatter. Chatter is the first social enterprise collaboration solution with profiles, real-time feeds and status updates for not only people, but apps and data become social as well.

Today salesforce.com has announced that the Chatter beta program has been extended to more than 500 customers due to overwhelming demand. Later this year, all 72,500 salesforce.com customers will receive Chatter at no additional charge, making their deployments immediately social.

Comments on the News

  • "Saatchi & Saatchi is beta-testing Chatter and we love it," said Brand DuBose, management director, Saatchi & Saatchi. "Chatter revolutionizes the way our geographically dispersed teams can collaborate and boost productivity from anywhere. With Chatter, our people can change the game by sharing critical information, insights, and best practices to ensure that our biggest ideas and best work are implemented in real-time."

Salesforce.com's Service Cloud 2 Goes Social with Chatter

Salesforce.com has extended the Chatter private beta to more than 250 Service Cloud 2 customers, including Enterasys Networks so they may realize the power of collaborative customer service. Now, the Service Cloud with Chatter allows service agents to stay on top of the most critical customer updates, track service level agreements and knowledge changes, and instantly collaborate with experts across departments to resolve complex customer cases faster, regardless of where the answer may reside. Nearly 9,000 companies are currently using the Service Cloud to realize tremendous benefits. In combining the Service Cloud and Chatter, companies can boost productivity gains by empowering service agents with powerful new capabilities for:

  • Monitoring Priority Cases: Service agents can stay on top of high priority cases, updates to critical knowledge articles, and the latest product updates
  • Locating Expertise: Service agents can follow experts across their organization and instantly get help from other agents, other departments, or from across the company
  • Real-Time Case Collaboration: For high priority cases, service supervisors can assemble the best expertise and information to close complex cases faster
  • SLA Management: Salesforce Chatter proactively can alert service agents of upcoming service level agreement milestones that they must meet
  • Sales-Service Alignment: Service agents and sales reps can share the latest case and opportunity updates for their customer to ensure good service means good business

Comments on the News

  • "Enterasys Networks' swift customer service engagement depends on addressing open cases with the right expertise so reps can resolve particular issues the first time," said Dan Petlon, CIO, Enterasys Networks. "The Service Cloud 2 with Chatter is truly a game-changer in that it allows us to find experts quickly with the power of real-time enterprise collaboration behind each rep."

AppExchange 2 Introduces ChatterExchange: More than Two Dozen New Cloud 2 Apps

Salesforce.com today unveiled the AppExchange 2, which reflects the shift to Cloud 2 and now includes the ChatterExchange, a new category for social enterprise apps. Since its launch in 2005, the AppExchange has been a phenomenal success, having been called the "iTunes of Business Software" by Forbes and winning awards from the SIIA, SD Times and others. With more than 1,000 apps and service listings the AppExchange has reached a number of other amazing milestones:

  • Customers have deployed more than 240,000 applications via AppExchange
  • More than 40 percent of salesforce.com customers have deployed 1 or more apps via AppExchange
  • More than 12,000 leads are passed each month to salesforce.com partners via AppExchange
  • Partners on the AppExchange have received more than $800 million in venture capital funding over the last 5 years.

The AppExchange 2 extends the AppExchange's rich history of providing a single location for customers to try and buy new solutions that can extend the benefits of cloud computing with social-enabled enterprise apps. With the shift to Cloud 2, the demand for social-enabled enterprise apps is becoming clear and compelling. Chatter's rich suite of social collaboration components, including profiles, status updates, and real-time feeds are part of Force.com, enabling developers and salesforce.com partners to build new social business apps. The salesforce.com community has already responded to this new innovation opportunity which is reflected in the newly created ChatterExchange.

  • More than 12 Chatter-Enabled partner applications are now available in the ChatterExchange on AppExchange 2, including: Appirio, CA, Inc., DocuSign, EchoSign, Fairsail, FinancialForce.com, Genius.com, Jobpartners, Jobscience, ServiceMax, Xactium and more.
  • Additionally, more than 15 Force.com Labs apps are available for free in the ChatterExchange on AppExchange 2 to enhance customer Chatter implementations. These include tools and add ons such as: ChatterViz, Chatter Case Triage, Chatter Mass Follower, Chatter Timeline, Chatter Live Tag Cloud, Chatter + Google Alerts, and more.

When Chatter becomes generally available later this year, all 150,000 custom apps built on the Force.com platform can immediately become social.

Comments on the News:

  • "CA shares salesforce.com's vision for customer success in the cloud," said Brian Bell, senior vice president and general manager of the Project and Portfolio Management business unit at CA, Inc. "With the social components of the Force.com platform, inherently collaborative processes like agile development can be amplified. Cloud-based apps like CA Agile Vision can now unlock the innovation potential across an entire enterprise."
  • "This is a new kind of business collaboration we've never seen before," said Jeremy Roche, CEO, FinancialForce.com. "With these new enterprise social capabilities, our new FinancialForce.com application, Chatterbox, has the potential to tear down the walls between the front and back office. It enables companies to proactively monitor business activity and focus the company around solving the big problems -- improving customer service, driving down costs and increasing the bottom line."
  • "Everyday, more companies realize that the cloud computing model liberates the field service function from archaic and cobbled together solutions," said Dave Yarnold, CEO, ServiceMax. "Combining enterprise social capabilities of Chatter with our industry leading field service application will transform the way our customers collaborate, connect and share valuable customer service information across their organizations."

Pricing and Availability

  • Salesforce Chatter is currently scheduled to be generally available in calendar year 2010. Customers who purchase salesforce.com technologies should make their purchase decisions based upon features that are currently available.
  • Salesforce Chatter will be included in all paid editions of Salesforce CRM and Force.com.
  • Service Cloud 2 is available now and pricing starts at $65 per user per month
  • AppExchange 2 and ChatterExchange are live today, please visit http://www.appexchange.com/chatter
  • Customers should contact partners for pricing and availability of their applications.

Supporting Resources

About salesforce.com

Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:

Salesforce.com offers the fastest path to customer success with cloud computing. As of January 31, 2010, salesforce.com manages customer information for approximately 72,500 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

SOURCE salesforce.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that Tappest will exhibit MooseFS at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. MooseFS is a breakthrough concept in the storage industry. It allows you to secure stored data with either duplication or erasure coding using any server. The newest – 4.0 version of the software enables users to maintain the redundancy level with even 50% less hard drive space required. The software func...
SYS-CON Events announced today that Outscale will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outscale's technology makes an automated and adaptable Cloud available to businesses, supporting them in the most complex IT projects while controlling their operational aspects. You boost your IT infrastructure's reactivity, with request responses that only take a few seconds.
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
SYS-CON Events announced today that EARP will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "We are a software house, so we perfectly understand challenges that other software houses face in their projects. We can augment a team, that will work with the same standards and processes as our partners' internal teams. Our teams will deliver the same quality within the required time and budget just as our partn...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that A&I Solutions has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 1999, A&I Solutions is a leading information technology (IT) software and services provider focusing on best-in-class enterprise solutions. By partnering with industry leaders in technology, A&I assures customers high performance levels across all IT environments including: mai...
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs ofte...
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...