Microsoft Cloud Authors: Andreas Grabner, Nick Basinger, Kevin Benedict, Pat Romanski, Liz McMillan

Blog Feed Post

Tuxedo Money Solutions improves business processes with the help of MSM Software

04 March 2010 - Tuxedo Money Solutions (Tuxedo) is improving the efficiencies of its IT department and customer support operation, after outsourcing over 50 per cent of its IT function to MSM Software.

MSM Software, which has traditionally specialised in application design and management, has extended its relationship with Tuxedo, following the successful design and support of its bespoke online banking platform. MSM will now be acting as an extension of Tuxedo's IT team: offering first line support to corporate customers, second line support to call centres, troubleshooting and co-ordination of all other tech suppliers to ensure more efficient and cost effective processes.

David Monty, IT and Operations Director at Tuxedo comments, "We have been working with MSM for four years and have always been impressed with the company's commitment to our organisation. The team at MSM are highly skilled IT professionals, with a deep understanding of our unique needs so, after reviewing existing infrastructure and processes relating to our IT management, it felt like a natural progression to ask MSM to work with us on a larger scale.

"Outsourcing business functions to specialists has always been part of our business model and, at a time when Tuxedo is growing so rapidly, we didn't want to waste time by inviting other companies to tender, when we knew MSM was the best the market had to offer. With MSM's expertise and proven track record, I'm confident that we will see a tangible return on our investment."

Following a successful few months working with Tuxedo, MSM Software will be offering this extended service to other customers. MSM's Business Process Outsourcing (BPO) service has been designed to add value to an organisation's IT service management structure, whilst reducing risk and cost implications.

Thomas Coles, managing director of MSM Software, explains, "With many organisations focusing on core business issues to remain competitive in a challenging climate, IT operations often take a back seat. Yet a proficient IT service management structure is an underlying business critical requirement - and one which many organisations struggle to maintain in-house, without the expertise or man-power available.

"Our BPO service offers an alternative to businesses that recognise the importance of a well-oiled IT service management structure but lack the resources to sustain an in-house function. We're looking forward to working with both existing and new customers to help them see a genuine return on investment, from handing over the reins to the specialists."

The BPO offering, which can range from content management of an extranet right through to full IT department function, will form the first step of a change programme, where all processes will be reviewed, documented and streamlined to improve cost efficiencies and reduce risk. In addition, staff and assets may be transferred, with new and broader career paths created for employees, which will add value to the overall operation of the IT function.


About MSM Software
Established in 1998, MSM has since expanded its reach across England and more recently Ireland, with offices in London, Bristol, Exeter and Dublin. The philosophy of the company is to provide quality individual business solutions through bespoke software and database development, in order to forge long-term strategic partnerships with its clients.

All MSM staff are permanently employed in the UK and are graduates with more than five years commercial experience. They are qualified as, or working towards, Microsoft Certified Professional Developer or better. Each member of staff is checked by the Criminal Records Bureau which allows MSM to work on sensitive matters.

MSM believes in investing in its team and its training budgets are double the industry average. MSM achieves the highest standards by applying its quality management system (QMS), Quality Solved, to all projects. In addition to careful specification, high quality development and rigorous testing, MSM aims for the highest possible quality in its dealings. The MSM policy is to only take on orders that it can deliver using available resources to ensure maximum commitment to projects and to meet its guarantee to deliver to agreed deadlines.

For more information visit: www.msmsoftware.com

For more information contact:
Helen Stevens/ Lindsay Hoggard
T. 01454 629741
[email protected]

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

IoT & Smart Cities Stories
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
Tapping into blockchain revolution early enough translates into a substantial business competitiveness advantage. Codete comprehensively develops custom, blockchain-based business solutions, founded on the most advanced cryptographic innovations, and striking a balance point between complexity of the technologies used in quickly-changing stack building, business impact, and cost-effectiveness. Codete researches and provides business consultancy in the field of single most thrilling innovative te...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City.
OpsRamp is an enterprise IT operation platform provided by US-based OpsRamp, Inc. It provides SaaS services through support for increasingly complex cloud and hybrid computing environments from system operation to service management. The OpsRamp platform is a SaaS-based, multi-tenant solution that enables enterprise IT organizations and cloud service providers like JBS the flexibility and control they need to manage and monitor today's hybrid, multi-cloud infrastructure, applications, and wor...
The Master of Science in Artificial Intelligence (MSAI) provides a comprehensive framework of theory and practice in the emerging field of AI. The program delivers the foundational knowledge needed to explore both key contextual areas and complex technical applications of AI systems. Curriculum incorporates elements of data science, robotics, and machine learning-enabling you to pursue a holistic and interdisciplinary course of study while preparing for a position in AI research, operations, ...
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust tha...
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, discussed some of the security challenges of the IoT infrastructure and related how these aspects impact Smart Living. The material was delivered interac...
Intel is an American multinational corporation and technology company headquartered in Santa Clara, California, in the Silicon Valley. It is the world's second largest and second highest valued semiconductor chip maker based on revenue after being overtaken by Samsung, and is the inventor of the x86 series of microprocessors, the processors found in most personal computers (PCs). Intel supplies processors for computer system manufacturers such as Apple, Lenovo, HP, and Dell. Intel also manufactu...