Welcome!

Microsoft Cloud Authors: Pat Romanski, Andreas Grabner, Nick Basinger, Kevin Benedict, Liz McMillan

News Feed Item

Ditech Network’s PhoneTag Auto Ranked Highest in a Study of Automated Voicemail Transcription

Ditech Networks’ (NASDAQ:DITC) PhoneTag Auto achieved the highest accuracy in automated voicemail transcription, based upon a study released today by TMA Associates, which was partly supported by Ditech. With 86% word accuracy, the independently-scored study found that PhoneTag Auto is the most accurate, 100% automated voicemail transcription solution among those surveyed. Microsoft and Google’s voicemail transcription solutions ranked second and third, respectively. A fourth company in the study, Yap, achieved 78% accuracy.

Renowned speech recognition expert Bill Meisel, head of TMA Associates and editor of Speech Strategy News, ran a study of the accuracy of fully automated voicemail transcription services. Meisel used an objective test methodology to establish his results to prevent subjective opinion from impacting the findings. Details of the study and the results can be found at www.tmaa.com/voicemailstudy.html

In terms of establishing and progressing accuracy, the voicemail to text application is no different from other interactive voice response (IVR) applications. With IVR applications, each percentage point of accuracy can have a dramatic impact on usability and perceived quality. For example, in automated billing and airline booking IVR solutions accuracy is very important, and companies can spend years to improve their solutions by a percentage point or two.

Specific accuracy numbers are included in the report. “We used the same 500 test voicemail messages, with a variety of different speakers, for each service to measure accuracy,” said Bill Meisel. “The method of measuring accuracy gives somewhat pessimistic numbers relative to what a user might perceive, as discussed in the report.”

“It’s clear that voicemail-to-text is a service customers want,” Meisel continued. “In the long term, fully automated transcription will be necessary for both cost and perceived privacy issues.”

“We spent many years and a lot of dedicated effort to enable PhoneTag Auto to exceed 85% accuracy,” said Jamie Siminoff, Chief Strategy Officer of Ditech. “It was always my belief that anything below 85% accuracy was not commercially viable. In fact, we did not sell our automated system until we were able to reach the 85% threshold. While we are extremely excited to have reached 86% accuracy, we are now working tirelessly towards the goal of 90% accuracy.” Mr. Siminoff joined Ditech Networks in September 2009 from SimulScribe, the company that developed PhoneTag Auto and where Mr. Siminoff was instrumental in developing the PhoneTag offering.

More information on Ditech Networks’ PhoneTag solution can be found at: http://www.ditechnetworks.com/products/phonetag.html

About Ditech Networks, Inc.

Ditech Networks is revolutionizing modern communications with advanced voice processing solutions that perform tasks spanning from voice-enabled Web 2.0 and unified communications services to network and speech enhancement. Ditech Networks believes in the power and simplicity of human speech; its technology is being designed to deliver compelling voice capabilities to new communications methods like social networking and text messaging, allowing consumers to use voice in ways that make sense in today's Web 2.0-savvy world.

Leveraging over 15 years of deployments with communications providers around the world, Ditech Networks offers unique, effective products and services that put the subscriber's experience first, assisting carriers with revenue generation, service differentiation, network expansion and call capacity. Ditech Networks' customers include Verizon, Sprint/Nextel, Orascom Telecom, AT&T, China Unicom, Global Crossing and West Corporation. Ditech Networks is headquartered in Mountain View, California. For more information, visit www.ditechnetworks.com.

Forward Looking Statement

This press release contains statements regarding Ditech Networks' expectations and capabilities of the benefits from using PhoneTag. Actual performance of PhoneTag could differ materially as a result of unanticipated factors and events, including that Ditech Networks could face unforeseen difficulties in integrating PhoneTag with various conference bridge and voicemail systems. Further risks inherent in Ditech Networks' business are detailed in the section entitled "Future Growth and Operating Results Subject to Risk" in Ditech Networks' Quarterly on Form 10-Q for the quarter ended October 31, 2009 (filed December 11, 2009 with the Securities and Exchange Commission).

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...