Welcome!

Microsoft Cloud Authors: Andreas Grabner, Nick Basinger, Kevin Benedict, Pat Romanski, Liz McMillan

Blog Feed Post

Irish Life ups productivity by 35% with Global 360 Business Process Management

LONDON - November 26, 2009 - Financial services company Irish Life Corporate Business has reported a 35% productivity increase after the introduction of Global 360's document management and business process management software solutions.

The pension company had grown 50% and left it with little visibility across its business processes. And with a team of 300 already in place, employing more staff to manage the paperwork was not sustainable. Instead, Irish Life embarked on an ambitious process engineering programme to overhaul the 150+ processes involved in running the business—working with its implementation partner Zarion and Global 360's software solutions.

"We needed to take the paper out of the system to improve responsiveness, accuracy and quality for our customers," explains Paul O'Neill, Head of IT and New Developments at Irish Life Corporate Business.

With 800 items of work coming in each day, there used to be a huge amount of photocopying. All document capture is now automated and standardised and jobs are allocated to the administration teams by 10am on the same day—a tremendous improvement on the 24 hours it previously took for correspondence to arrive from the post room.

Manual management processes have been replaced by standardised work management for complex multi-step processes and one-off activities alike. In addition, key processes for renewals, credit control and cash management have been automated, helping to improve productivity, visibility and customer service.

The overall solution, known internally as MIDAS, has become a mission critical solution for the business. Visibility has greatly improved and a key objective of standardisation has been achieved. David Harney, Irish Life Corporate Business CEO says, "It's been the best thing IT has ever done for the business."

Overall some service level agreements of 6 weeks have been reduced to just 18 days representing a significant improvement in Irish Life's ability to manage its workloads. A business process management culture has been adopted throughout the business, including language, business case measurement and methodologies and so far, a 35% gain in productivity has been achieved. Morale has also increased and staff turnover has reduced from 20-30% in 1999 to just 6-8% in 2009.

David Harney, CEO concludes, "We now have a very solid and consistent infrastructure across the business. This enables us to look at processes in a much more disciplined way and immediately see where productivity improvements can be made. We are sure that we can deliver a further 20% in productivity improvements over the next 3-5 years across the business."

About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of Process and Document Management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information visit the company web site at www.global360.com.

Media Contact:
Paul Smith
The Amber Group
+44 (0)7770 828525
[email protected]

Online:
Web: www.global360.com
Twitter: www.twitter.com/Global360IncBPM
Facebook: http://www.facebook.com/pages/Global360-Inc/106369541359?ref=nf
YouTube: www.youtube.com/Global360PersonaBPM

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

IoT & Smart Cities Stories
The graph represents a network of 1,329 Twitter users whose recent tweets contained "#DevOps", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 18,000 tweets. The network was obtained from Twitter on Thursday, 10 January 2019 at 23:50 UTC. The tweets in the network were tweeted over the 7-hour, 6-minute period from Thursday, 10 January 2019 at 16:29 UTC to Thursday, 10 January 2019 at 23:36 UTC. Additional tweets that were mentioned in this...
Today's workforce is trading their cubicles and corporate desktops in favor of an any-location, any-device work style. And as digital natives make up more and more of the modern workforce, the appetite for user-friendly, cloud-based services grows. The center of work is shifting to the user and to the cloud. But managing a proliferation of SaaS, web, and mobile apps running on any number of clouds and devices is unwieldy and increases security risks. Steve Wilson, Citrix Vice President of Cloud,...
Artificial intelligence, machine learning, neural networks. We're in the midst of a wave of excitement around AI such as hasn't been seen for a few decades. But those previous periods of inflated expectations led to troughs of disappointment. This time is (mostly) different. Applications of AI such as predictive analytics are already decreasing costs and improving reliability of industrial machinery. Pattern recognition can equal or exceed the ability of human experts in some domains. It's devel...
The term "digital transformation" (DX) is being used by everyone for just about any company initiative that involves technology, the web, ecommerce, software, or even customer experience. While the term has certainly turned into a buzzword with a lot of hype, the transition to a more connected, digital world is real and comes with real challenges. In his opening keynote, Four Essentials To Become DX Hero Status Now, Jonathan Hoppe, Co-Founder and CTO of Total Uptime Technologies, shared that ...
The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get tailored market studies; and more.
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
As the fourth industrial revolution continues to march forward, key questions remain related to the protection of software, cloud, AI, and automation intellectual property. Recent developments in Supreme Court and lower court case law will be reviewed to explain the intricacies of what inventions are eligible for patent protection, how copyright law may be used to protect application programming interfaces (APIs), and the extent to which trademark and trade secret law may have expanded relev...
When Enterprises started adopting Hadoop-based Big Data environments over the last ten years, they were mainly on-premise deployments. Organizations would spin up and manage large Hadoop clusters, where they would funnel exabytes or petabytes of unstructured data.However, over the last few years the economics of maintaining this enormous infrastructure compared with the elastic scalability of viable cloud options has changed this equation. The growth of cloud storage, cloud-managed big data e...
Your applications have evolved, your computing needs are changing, and your servers have become more and more dense. But your data center hasn't changed so you can't get the benefits of cheaper, better, smaller, faster... until now. Colovore is Silicon Valley's premier provider of high-density colocation solutions that are a perfect fit for companies operating modern, high-performance hardware. No other Bay Area colo provider can match our density, operating efficiency, and ease of scalability.